HCVR Poker Dealer-TG (Part Time; Varied Shift)

Job Description Harrah's Cherokee Valley River Casino & Hotel Position Description POSITION TITLE: Poker Dealer DEPARTMENT: Operations GRADE/FLSA STATUS: H5-Non-Exempt BADGE TYPE/COLOR: Key--Blue REPORTS TO: Supervisor, Table Games Service; Dual Rate Supervisor, Table Games Service

JOB SUMMARY:

Responsible for all aspects of dealing with various Poker games as assigned, while providing a courteous and entertaining experience for Harrah's Cherokee Valley River Casino & Hotel guests.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

Deal Poker games to provide guests with courteous and accurate service and, promote an entertaining environment; maintain department standards of game productivity Provide gaming instructions to guests when requested or as assigned to encourage gaming activity Demonstrate superior customer service skills by displaying outlined service behaviors at all times Maintain an upbeat and positive attitude, create positive energy with gestures, and sustain enthusiasm from one interaction to the next Initiate courteous and friendly conversations with guests Informed of daily information; build relationships by greeting guests with a warm, friendly verbal greeting Possess money-handling skills, count large sums of cash and exchange for table chips Possess a thorough working knowledge of all Poker games certified to deal Collect Poker revenue from the pot in accordance with departmental raking procedures Documented strong knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and guidelines Check for satisfaction and effectively resolve service breakdowns when they exist Exercise appropriate discretion in identifying situations that require management attention Provide game protection by keeping visual contact with all guests and game layout, and reporting any suspicious activity to the immediate supervisor Act as a role model; always present oneself as a credit to Harrah's Cherokee Valley River Casino & Hotel and encourage others to do the same Promote Caesars Rewards programs and card membership Create an atmosphere of luck and celebrate guest wins Provide a warm farewell and thank guests for visiting Delight our guests with outstanding service Adhere to regulatory, departmental, and company policies/procedures in an ethical manner Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values MINIMUM QUALIFICATIONS: High school diploma or GED required Certificate of completion from an accredited Dealers School or equivalent required Six months prior dealing experience or Dealers School certification required Must demonstrate the following essential knowledge and skills: Excellent written and oral communication skills Must be able to communicate with coworkers, supervisors, and guests Strong Math skills Attention to detail Ability to interact with customers Documented teamwork behaviors and attitudes Self-starter; must work without close supervision Neat, professional appearance with excellent personal hygiene PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS: Must be able to operate in stressful situations Must be able to lift 25 pounds and carry 5 pounds Must stand for long periods of time Must be able to maneuver to all areas of the casino Must be able to stoop, bend, reach, kneel, twist, and grip items Must be able to respond to visual and aural cues Must be able to read, write, speak, and understand English Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke Must be able to work a flexible schedule including weekends, evenings, and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Valley River Casino & Hotel reserves the right to make changes in the above job description whenever necessary. 1.11.24 Caesars Entertainment