Community Outreach Specialist - Medicare & Senior Services

Job Description

Job Description

Community Outreach Specialist – Medicare & Senior Services

Schedule: Full-time, Monday–Friday, 37.5 hours/week, 8-4:30, lunch from 12 to 1

Work Arrangement: Home-based with regional travel, must report to Harrisburg on the first day to get computer and badge.

Location: Southwest Pennsylvania

Must live in one of these counties: Clearfield, Jefferson, Elk, Cameron, Potter, Mckean, Forest, Clarion, Butler, Lawrence, Mercer, Venango, Warren, Crawford, or Erie). Travel within these counties is required.

Compensation: $27.00/hour + Full Benefits

Enjoy a strong work-life balance with:

• 12 paid holidays
• No nights or weekends
• 401(k) with employer match
• Medical, dental & vision coverage
• Short-term disability & life insurance
• Paid Time Off (PTO)

Position Summary

We are seeking a  Community Outreach Specialist to support Pennsylvania's Senior Medicare Patrol (SMP) program. This position provides education, outreach, and direct assistance to Medicare beneficiaries, families, caregivers, community organizations, and volunteers.

The successful candidate will investigate and resolve complex Medicare billing concerns, provide education on Medicare fraud and abuse prevention, coordinate community resources, and recruit and support SMP volunteers throughout the assigned region.

Key Responsibilities

• Provide  one-on-one assistance to Medicare beneficiaries and families regarding Medicare billing errors, fraud, and abuse.
• Research and interpret Medicare rules, policies, and guidelines.
• Resolve complex beneficiary inquiries and coordinate appropriate referrals to government agencies and law enforcement.
• Conduct community outreach, presentations, and educational events.
• Recruit, train, and retain SMP volunteers.
• Coordinate with Area Agencies on Aging, community organizations, healthcare providers, and other partners.
• Provide technical assistance and consultation to regional organizations and facilities.
• Analyze program data and recommend program improvements.
• Maintain accurate case, outreach, volunteer, and program records.
• Participate in statewide SMP initiatives and collaborate with the SMP Project Manager and other Regional Specialists.
• Travel throughout the assigned Southwest Pennsylvania region.

Ideal Candidate

We are especially interested in candidates with experience in:

• Human services or social services
• Case management or client advocacy
• Community outreach and education
• Healthcare or aging services
• Medicare/Medicaid or other government programs
• Fraud, abuse, billing, or complaint resolution
• Volunteer recruitment and management
• Public speaking/presentations
• Community resource coordination

A candidate who is  comfortable working directly with people, solving complex problems, researching regulations, and traveling into the community would be a strong fit.

Minimum Qualifications

• Bachelor's degree in communications, social work, public health, or related field  and
• At least two years of professional experience in human services involving research, outreach, or social services to clients.

Equivalent education and experience may be considered.

Please Contact: Katherine Skelton