House Cleaning Lead

Ivory Pines Cleaning was born from a cleaner’s journey. Our mission is to protect the health of cleaners, families, and their pets by using only eco‑friendly products while delivering detailed, caring service that sets a new standard in the industry. Role The House Cleaning Lead sets the pace and raises the standard for what great cleaning looks like. You’ll lead by example, showing professionalism with clients, delivering spotless work consistently, and taking full ownership of your responsibilities. This role is about becoming the person clients look forward to seeing and ensuring our promise of health, safety, and excellence is delivered every day. Training, feedback, and the "Tell Us Your Dreams" program support your personal and professional growth. Compensation Pay and Bonuses Earn up to $25/hr plus bonuses and tips based on experience and performance. Equal Opportunity We are an Equal Opportunity workspace with fairness and transparency in promotions across the organization. Pay Transparency Paid bi‑weekly on Friday. Schedule Monday–Friday (weekends off) Cleans between 8:00 AM – 6:00 PM Benefits Mileage reimbursement Flexible time off policy Paid company‑wide holidays Health, vision, and dental insurance Opportunities for advancement Work Environment You will work autonomously without micromanagement, with the expectation to achieve your daily quota in a timely manner. We recognize talent instead of punishing; consistent and clear expectations are set at all times. "Tell Us Your Dreams" Program We believe every team member deserves more than a job — they deserve the chance to grow and pursue what matters to them. This dedicated space allows you to share personal or professional goals and receive support. Each month, we listen, plan, and work with you on your path forward through regular feedback, ongoing training, and continuous development opportunities. Culture Our core values guide everything. Unimpeachable Character – be the type of person others proudly welcome into their homes. Professional, respectful, empathetic, positive, building trust and lasting relationships. Standard Setters – deliver reliable and precise work that becomes the benchmark for excellence through punctuality, attention to detail, and consistency. Extreme Ownership – take full responsibility for outcomes, embrace feedback as fuel for growth, and hold yourself accountable to deliver results that stand alone. What Success Looks Like Exceptional performance metrics and client satisfaction are the hallmarks of success in this role. Responsibilities Perform high‑quality, detailed cleaning tasks, ensuring nothing is overlooked and every space meets our standards. Lead quality, pace, and communication on all jobs, including walkthroughs before completion. Manage your daily schedule and complete assigned jobs on time without micromanagement. Model professionalism and respect in all client interactions, building trust and strong relationships. Identify and communicate any issues or improvement opportunities, taking ownership of solutions. Participate in training, feedback sessions, and the "Tell Us Your Dreams" program to support your growth. Follow safety protocols to protect yourself, teammates, and clients’ environments. Results Client Satisfaction: Clients consistently rate your work 4.8+/5 and request your service again. Reliability: Jobs are completed on time, with less than 2% requiring re‑clean. Consistency: Every clean meets Ivory Pines' "Standard Setter" benchmark without supervision. Trust & Professionalism: Zero incidents of client complaints regarding respect, safety, or demeanor. Ownership: Issues are resolved proactively, and feedback is implemented quickly. Growth & Improvement: You demonstrate continuous skill and performance improvement month over month. What We Look For Must‑Haves (Required) Ability to reliably commute to jobs in and around Raleigh, NC. A minimum of 3 years experience in professional residential cleaning. Physical ability to perform cleaning duties (standing, bending, lifting up to 30 lbs). Legal authorization to work in the U.S. Willingness to undergo a background check in line with company policy. Nice‑to‑Haves (Not Required) Experience in a lead, supervisor, or trainer role. Familiarity with eco‑friendly or non‑toxic cleaning products. Bi‑lingual in English & Spanish. #J-18808-Ljbffr