Senior Product Associate, Platform

Job Description

 

Join a team that turns customer needs into simple, engaging digital experiences. You’ll partner with design, engineering, and analytics to deliver improvements customers can see and feel.

 

As a Senior Product Associate in Benefits Experience , you will help define and deliver scalable platform capabilities and digital experiences that enable customers to discover, understand, and engage with product benefits across multiple channels. You’ll apply systems thinking and data-driven decisioning to translate complex needs into measurable outcomes.

 

Job responsibilities

• Support the development of scalable platform capabilities, reusable services, and customer-facing experiences that enable business growth and operational efficiency
• Partner with engineering and design teams to define requirements for digital experiences, tools, and workflow capabilities
• Translate business, customer, operational, and technology needs into clearly defined product requirements and deliverables
• Identify opportunities to simplify processes, improve scalability, and reduce operational complexity through automation and standardization
• Own and evolve a product backlog, ensuring user stories and acceptance criteria are clear and aligned to the roadmap
• Manage cross-team dependencies to ensure successful delivery of strategic initiatives
• Use product metrics, customer insights, user research, and competitive benchmarks to prioritize work and evaluate results
• Champion improvements to customer satisfaction, engagement, personalization, self-service, and cross-channel consistency
• Communicate priorities, tradeoffs, customer benefits, business value, and delivery impacts to stakeholders
• Support agile delivery routines, including requirements refinement and end-to-end execution with cross-functional partners
• Operate within a risk-based framework by helping identify, assess, and mitigate operational, technology, legal, compliance, privacy, and controls considerations

Required qualifications, capabilities, and skills

• 3 years of product management experience delivering digital products, platforms, or shared technology capabilities
• Strong understanding of the product lifecycle (discovery, definition, delivery, measurement, iteration)
• Experience building product roadmaps and prioritizing backlogs using customer and business needs
• Demonstrated experience authoring business requirements and writing user stories with clear outcomes and acceptance criteria
• Experience collaborating with design, research, engineering, analytics, and business partners to deliver customer-facing digital experiences
• Strong analytical skills, including ability to use funnels, product metrics, and KPIs to inform prioritization and evaluate results
• Excellent written and verbal communication skills, including presenting recommendations and tradeoffs to stakeholders
• Ability to navigate a complex, matrixed organization and drive outcomes through influence and collaboration
• Bachelor’s degree or equivalent practical experience

Preferred qualifications, capabilities, and skills

• Experience working with platforms, workflow solutions, content management systems, or customer experience technologies
• Familiarity with configurable platforms, business process automation, or rules-based systems
• Experience delivering reusable services, shared components, or scalable platform capabilities
• Understanding of customer experience design, content operations, and tooling that supports customer-facing experiences
• Experience working in regulated environments with risk, compliance, and governance considerations
• Demonstrated ability to navigate ambiguity and influence outcomes across cross-functional teams

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.