Desktop Support Technician

Desktop Support Technician

We are seeking a knowledgeable Desktop Support Technician with a strong customer service focus to support users in the Frankfort area and surrounding counties. This role involves both remote and on-site support, requiring excellent communication skills alongside solid technical expertise.

The ideal candidate must hold a valid driver’s license and be comfortable traveling locally, lifting and carrying equipment, and working in physically demanding environments when needed.

Key Responsibilities

• Provide technical support to end users in both remote and in-person settings
• Install, configure, troubleshoot, and repair desktop hardware and software in a Windows-based environment
• Support system imaging, deployment, and migration activities
• Diagnose and resolve issues related to desktops, laptops, printers, and mobile devices
• Assist with basic network connectivity troubleshooting
• Manage and track support requests through a ticketing system
• Maintain accurate inventory records of equipment and assets
• Deliver exceptional customer service and build strong relationships with users

Required Skills & Experience

• Experience troubleshooting operating systems and productivity applications
• Familiarity with user account management and directory services
• Knowledge of hardware diagnostics and repair
• Experience supporting email, collaboration tools, and mobile devices
• Understanding of network fundamentals and connectivity troubleshooting
• Ability to document work and manage tasks through a service management system

Additional Qualifications

• Excellent communication and interpersonal skills
• Strong problem-solving ability and attention to detail
• Team-oriented mindset with a focus on user satisfaction
• Ability to work independently and manage time effectively
• Interest in continuous learning and professional development

Position Details

• Long-term opportunity with strong potential for skill development and career growth
• Local travel required; transportation support or reimbursement provided

This is a Contract position based out of Frankfort, KY.

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Frankfort,KY.

This position is anticipated to close on Jun 22, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.