Automotive Service Advisor

Job Description

Job Description

Service Advisor - 4 Day Work Week! | Pleasant Hill & Des MoinesAbout Smith Automotive

Join our growing, forward-thinking auto repair shop with locations in Pleasant Hill and Des Moines! We're not a dealership or chain store—we're a local business that values our team and creates a positive workplace where you can build a long-term career.

? 4-Day Work Week – Monday through Thursday, every weekend is a 3-day weekend!
? Competitive Pay – Based on experience and certifications
? Comprehensive Benefits Package

• Health insurance
• Life insurance
• Retirement plan
• Paid holidays
• Earned vacation time
  ? Professional Development – ASE and additional training paid by the company
  ? Quality Tools & Resources – Modern shop management systems and everything you need to excel
  ? Growth Opportunity – Join us during an exciting expansion phase

As our Service Advisor, you'll be the vital connection between customers and our technical team. Your day will include:

• Customer Communication – Answer phones, schedule appointments, and greet walk-in customers
• Service Management – Check in vehicles, review repair orders, and provide status updates throughout the day
• Sales & Estimates – Prepare and present quotes to customers
• Payment Processing – Handle checkout, process payments (cash, check, credit card), and manage payment arrangements
• Follow-Up – Make customer retention calls and ensure outstanding service
• Administrative Support – Use shop management software, order parts, process warranty claims, and maintain organized records

Required:

• Previous automotive service advisor experience
• Valid driver's license and clean driving record
• High school diploma or equivalent
• Strong computer skills and ability to learn shop management software (Tek Metric experience a plus)
• Excellent communication skills – both phone and in-person
• Ability to multitask effectively in a fast-paced environment
• Strong organizational skills and attention to detail
• Professional appearance and demeanor
• Ability to work a flexible 40-hour week (Monday-Thursday)
• Cash handling experience

Preferred:

• ASE certifications

Personal Qualities We Value:

• Enthusiastic, friendly attitude
• Genuine desire to help people
• Ability to handle high-stress situations professionally
• Team player who can also work independently
• Problem-solver with strong decision-making skills

If you're tired of the dealership grind and want a workplace where you're valued and can truly make a difference, we want to hear from you!

To Apply: Submit your resume or detailed work history today.

Smith Automotive is committed to ethical business practices and providing outstanding customer service. We're looking for team members who share these values and want to grow with us.