Patient Acct Rep- Home Health Services

Patient Account Representative

Colquitt Regional Health System is currently hiring a Patient Account Representative in our Home Care Services Billing Department.

Under the direction of the Home Care Billing Supervisor, the Patient Account Representative is responsible for managing accounts receivables in a timely manner. Reviews, analyzes, posts, bills, and follows up on accounts for Home Health, Hospice, Private Duty, Community Care, ERS, and Nonemergency Transport to secure payment for services rendered.

Job duties include, but are not limited to:

• Responsible for posting charges for various areas of Home Care Billing in a timely manner.
• Responsible for billing various areas of Home Care Billing by the 5th of each month.
• Responsible for posting cash received and reconciling daily deposits.
• Responsible for processing payor correspondence in a timely manner.
• Communicates with third party payors and patients regarding account resolution through phone calls, emails, and/or provider portals.
• Accurately documents patient accounts with current claim status and actions needed.
• Obtains and submits any requested documentation/records requested by payors.
• Reviews credit balances for proper resolution and initiates refunds following Credit Balance Policy.
• Identifies payor issues and trends and reports them to supervisor.
• Assists with greeting customers in person and via phones.
• Assists with scanning financial documentation.
• Remains abreast of third party payor and governmental policies, procedures, and regulations.
• Complies with all departmental and Hospital policies and procedures.
• Performs any and all other job duties assigned by Supervisor/Director for completion of job requirements.

Required Skills Strong analytical and problem-solving skills. Knowledge of Medical Billing. Excellent customer service skills. Excellent verbal and written communication skills. Ability to work independently with minimal supervision. Strong computer skills. Detail-oriented CPAR certified preferred but must be willing to obtain.

Qualifications

Education Required High School or better.

Preferred Associates or better in Business Administration or related field.

Experience Preferred 1-year experience with hospital accounts and billing claims preferred

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Colquitt Regional Medical Center