General Manager

Job Description

Job Description

General Manager | New Family Entertainment Jump Center

Las Vegas, NV | New Location Opening

Base Salary: $80,000–$90,000 Annually

Additional Compensation: Performance-Based Bonus

Employment Type: Full Time

Industry: Family Entertainment | Attractions | Hospitality | Recreation

Location: Las Vegas, Nevada

About the Opportunity

We are seeking an experienced, energetic, and results-driven General Manager to lead the opening and ongoing operations of a new family entertainment destination in Las Vegas, Nevada.

This is an exciting opportunity to join a growing entertainment organization and play a key leadership role in launching a brand-new location.

The ideal candidate is a hands-on operator who thrives in fast-paced, guest-focused environments and has a proven ability to build teams, manage financial performance, drive revenue, and deliver exceptional guest experiences.

We are looking for a General Manager who can establish a positive workplace culture, develop strong operational systems, and create an environment where guests have memorable experiences while employees feel supported, motivated, and accountable.

This is more than a traditional General Manager position. It is an opportunity to build a team, establish a culture, and lead a new entertainment venue from the ground up.

Position Overview

The General Manager will have responsibility for all aspects of the facility's operations, including staffing, training, guest experience, safety, financial performance, sales development, and overall business execution.

As a new-location leader, the successful candidate will help establish operating procedures, recruit and develop the opening team, implement training programs, and ensure the facility is positioned for a successful launch.

Following the opening, the General Manager will be responsible for maintaining operational excellence, growing revenue, controlling expenses, and developing a strong leadership team.

Key Responsibilities

New Location Opening & Operational Leadership

• Lead the operational preparation and successful opening of a new family entertainment facility.
• Assist with pre-opening recruitment, hiring, training, and team development.
• Establish operational standards, employee expectations, and daily procedures.
• Coordinate opening readiness across guest services, attractions, food and beverage, and facility operations.
• Ensure the facility is properly staffed, organized, and prepared to deliver an exceptional guest experience.
• Identify operational challenges and implement effective solutions.
• Build a strong foundation for long-term operational success.

Team Leadership & Employee Development

• Recruit, interview, hire, train, and develop employees and management personnel.
• Build a positive, energetic, and accountable workplace culture.
• Provide hands-on leadership, coaching, and mentorship to team members.
• Develop supervisors, team leads, and future management candidates.
• Implement employee training programs and ensure consistent execution.
• Conduct performance evaluations and provide constructive feedback.
• Establish clear expectations for professionalism, productivity, and guest service.
• Motivate employees to achieve operational and financial goals.
• Foster strong employee engagement, retention, and teamwork.

Guest Experience & Facility Operations

• Oversee daily operations across all guest-facing and operational departments.
• Maintain a safe, clean, organized, and welcoming environment.
• Ensure exceptional customer service and consistent guest satisfaction.
• Monitor guest feedback, online reviews, and service performance.
• Address guest concerns professionally and efficiently.
• Maintain high standards for facility appearance, equipment, and operational readiness.
• Ensure proper execution of established safety procedures and operating standards.
• Coordinate with department leaders to maintain efficient operations during peak business periods.
• Promote a positive and engaging atmosphere for guests and employees.

Financial Management & Profitability

• Take responsibility for overall facility financial performance.
• Manage operating budgets, revenue targets, labor expenses, and controllable costs.
• Analyze financial statements, operating reports, and key performance indicators.
• Develop action plans to improve revenue, profitability, and operational efficiency.
• Manage staffing levels based on business volume and projected attendance.
• Oversee inventory management, purchasing, and expense controls.
• Establish accountability for departmental financial performance.
• Identify opportunities to reduce waste and improve operating margins.
• Work closely with ownership to achieve established business objectives.

Sales Growth & Community Engagement

• Develop and execute strategies to increase guest traffic and overall revenue.
• Support local marketing initiatives and promotional campaigns.
• Build relationships with schools, community organizations, and local businesses.
• Identify opportunities to increase group bookings, parties, and special-event revenue.
• Monitor local market trends and competitive activity.
• Establish a strong community presence to support the facility's success.
• Partner with leadership to develop and execute sales-building initiatives.
• Promote repeat visits and customer loyalty through exceptional guest experiences.

Safety, Compliance & Facility Management

• Maintain a safe and secure environment for guests and employees.
• Ensure compliance with established operating procedures and applicable regulations.
• Oversee facility cleanliness, equipment maintenance, and operational inspections.
• Establish and reinforce employee safety training and accountability.
• Address maintenance concerns and coordinate necessary repairs.
• Ensure proper staffing and supervision throughout the facility.
• Maintain accurate operational documentation and reporting.

Qualifications & Experience

Required Qualifications

• Minimum of 3 years of management experience in hospitality, entertainment, recreation, or another guest-focused operation.
• Proven ability to lead, motivate, and develop teams.
• Strong understanding of facility operations, staffing, and customer service.
• Demonstrated experience managing budgets, labor costs, and financial performance.
• Ability to work effectively in a fast-paced, high-volume environment.
• Strong organizational, communication, and problem-solving skills.
• Experience managing multiple departments or operational functions.
• Comfortable working directly with ownership and senior leadership.
• Strong computer skills, including Microsoft Office and operational reporting systems.
• Professional, energetic, adaptable, and results-oriented leadership style.

Highly Preferred Backgrounds

We welcome candidates with leadership experience in:

• Family entertainment centers
• Indoor entertainment and recreational facilities
• Theme parks and amusement attractions
• Bowling and entertainment venues
• Hotels and resorts
• Casinos and hospitality operations
• High-volume restaurants and entertainment concepts
• Other multi-department, guest-focused businesses

New-location opening experience is highly desirable but not required.

Ideal Candidate Profile

Our ideal candidate is a strong, hands-on operator who combines financial discipline with exceptional people leadership.

You understand that a successful entertainment business requires more than great attractions. It requires an engaged team, consistent service, strong safety standards, and disciplined financial management.

You are comfortable leading a diverse team, including younger employees who may be entering the workforce for the first time.

You enjoy coaching, mentoring, and developing employees while holding yourself and others accountable for results.

Most importantly, you are excited about the opportunity to lead a new location, establish its culture, and build a successful operation from the ground up.

Compensation & Incentives

Annual Base Salary: $80,000–$90,000

Additional Compensation: Performance-Based Bonus

• Competitive base salary based on experience and qualifications.
• Performance-based bonus opportunity.
• Opportunity to lead a brand-new entertainment facility.
• Direct responsibility for operational and financial performance.
• Opportunity to build and develop an opening management team.
• Leadership role within a growing entertainment organization.

Additional compensation details will be discussed during the interview process.

Schedule & Work Environment

This is a full-time, on-site leadership position in Las Vegas, Nevada.

The General Manager must be available to support business operations, including evenings, weekends, holidays, and peak entertainment periods as needed.

The role requires:

• Regular presence throughout the facility.
• Extended periods of standing and walking.
• Frequent interaction with employees, guests, and vendors.
• Ability to respond quickly to operational and guest service needs.
• Flexibility to support pre-opening activities and changing business priorities.
• Ability to perform essential job functions with or without reasonable accommodation.

Why This Opportunity Stands Out

New Location Opening

Play a central role in launching a brand-new family entertainment destination in Las Vegas.

Competitive Compensation

Earn a base salary of $80,000–$90,000 plus a performance-based bonus opportunity.

Build Your Own Team

Recruit, train, and develop the employees and managers who will establish the location's culture and operational standards.

Full Operational Responsibility

Oversee staffing, guest experience, facility operations, sales, expenses, and financial performance.

Meaningful Leadership Opportunity

Take ownership of a new operation and make a direct impact on its long-term success.

Apply Today

We are seeking a motivated, experienced General Manager who is ready to lead a new family entertainment facility from opening day and beyond.

If you have a strong background in hospitality, entertainment, attractions, or high-volume guest-focused operations and enjoy building teams, driving revenue, and delivering memorable guest experiences, we encourage you to apply.

Apply today to learn more about this confidential General Manager opportunity in Las Vegas, Nevada.

Equal Employment Opportunity

We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Reasonable accommodations are available in accordance with applicable law.