Refund Specialist

STRS Ohio Refund Specialist STRS Ohio, established in 1920, is one of the nation’s largest retirement systems, serving nearly 550,000 active, inactive, and retired public‑school teachers, and university faculty members. It manages approximately $96.3billion in assets as of June30,2025, and pays more than $7billion in benefits annually. Compensation: $23.28 - $26.19 per hour. Work schedule: 8:00am–5:00pm, Monday‑Friday (onsite). General Summary: Under the direction of the supervisor, Member Withdrawals and the manager, Employer Advising and Member Withdrawals, the Refund Specialist responds to oral and written inquiries regarding refunds, processes mail refund applications, and manages completed refund applications, performing related tasks in the finance department. Responsibilities Respond to member inquiries, in writing and over telephone, regarding member account withdrawals. Process requests for refund applications from members. Process completed refund applications; input and review applicable data and prepare the account for proper disbursement. Follow up with members as needed. Review employer certification of current year contributions and service credit; follow‑up with employers as necessary. Verify refund or membership status with School Employees Retirement System (SERS) and Ohio Public Employees Retirement System (OPERS) when applicable. Assist in other areas of the finance department as requested. Qualifications High‑school diploma or equivalent required. Associate’s degree in business, accounting or finance, or substantial college‑level coursework preferred. One to three years of relevant experience preferred; experience in tax or pension plans preferred. Ability to work with and preserve confidential information required. Above‑average oral and written communication and relationship skills. Interpersonal skills necessary to deal effectively and courteously with internal and external contacts. Above‑average organizational skills and a high degree of accuracy and attention to detail required. Proven ability to operate Microsoft Office programs and standard office equipment required. Ability to work independently and in a team environment while meeting deadlines with minimal direct supervision. Excellent work record of attendance, punctuality and ability to maintain a flexible work schedule to meet business needs. Occasional evening, weekend and non‑regular work hours may be required. Benefits Competitive pay Comprehensive benefits package including on‑site parking, educational assistance, subsidized medical insurance, fully paid dental and life insurance, vacation and sick leave, retirement benefits, and on‑site fitness center. Professional, business casual work environment. Equal Employment Opportunity State Teachers Retirement System of Ohio (STRS) is an Equal Employment Opportunity Employer and prohibits discrimination and harassment of applicants or employees on the basis of race, color, religion, gender, gender identity or expression, national origin (ancestry), military status, disability, age, genetic information, sexual orientation, or caregiver status, in making employment‑related decisions about an individual. Legal Requirements Must be a U.S. citizen or possess proper legal authorization to work in the United States. Position not eligible for visa sponsorship. Pre‑Employment Screening Final candidates will be required to undergo a urinalysis drug screening and a criminal background check. #J-18808-Ljbffr