Case Manager

Job Description
MAKE A DIFFERENCE with us.

About Us

NorthWest Senior and Disability Services (NWSDS) is a local intergovernmental agency that empowers seniors and adults with disabilities through programs that promote dignity, choice, and independence. We are seeking qualified applicants for multiple full-time, permanent Case Manager positions based in our Salem office.


Recruitment #: 361-02-26

Closes: June 5, 2026

Location: Salem, OR


Salary: $4,879 - $6539 per month


(Salary placement will be based on education, training, and relevant experience in accordance with the agency's pay equity analysis and internal compensation practices)

Generous Benefit Package Includes

Medical/Dental 100% paid for employee and 90-98% for dependents: generous Paid-time off including vacation, sick leave, personal leave, and holidays, Public Employee Retirement (PERS), Employee Assistance Plan, Long Term Disability, Employment qualifies for Public Service Loan Forgiveness Program (PSLF).

General Description

Provides professional social services to seniors and adults with disabilities. Responsible for assessing needs, developing and monitoring service plans, and coordinating resources to promote independence, dignity, and choice.


Essential Functions

(This list of duties is a representative sample of work appropriate to this class and does not include all the duties that may be assigned to a particular position.)

• Conduct assessments to determine eligibility and service needs using approved state tools (e.g., Oregon ACCESS, CAPS).
• Develop, implement, and update person-centered care plans in accordance with regulations and agency policy.
• Coordinate services such as in-home care, residential placements, transportation, and medical or social supports.
• Monitor consumer progress, reassess needs, and adjust service plans as needed.
• Maintain accurate and timely case documentation and reporting.
• Collaborate with internal teams and community partners to support consumers' wellbeing.
• Provide information, referrals, and technical assistance to consumers, families, and providers.
• Ensure compliance with confidentiality, privacy, and mandatory reporting requirements.

Knowledge, Skills, and Abilities

• Knowledge of social service programs, community resources, and eligibility requirements.
• Ability to interpret and apply state and federal rules and regulations.
• Strong communication, organization, and problem-solving skills.
• Ability to work effectively with diverse populations and in a team environment.
• Commitment to the agency's mission and core values of integrity, professionalism, service, and compassion.

Experience and Skills
Minimum Qualifications - Experience and Education

A qualified applicant will have a minimum of four (4) years of equivalent combination of education and/or experience which demonstrates the knowledge, skills and abilities required. Any combination of the following qualifications will be considered:

• Bachelors degree in social sciences or any related field
• Work or volunteer experience working directly with consumers in social service type settings. Experience can be substituted for education.
• Any combination of related education and relevant work experience equaling at least 4 years.

Special Requirements

• Background Check. All positions must pass a basic criminal history check. Conviction of a crime may not necessarily prohibit employment. Some may require additional clearance, including but not limited to national or state fingerprinting.
• Driving for Agency Business. Applicants must possess a current driver's license in their state of residence and acceptable driving history. May require proof of personal automobile liability insurance [ORS Chapter 806] and use of a personal vehicle for business use.

Work Environment and Physical Demands

Case Managers work in both office and community settings to meet the needs of consumers. The position involves a combination of desk-based tasks, in-person visits, and collaboration with community partners. Work is performed in an office environment as well as in the community, including consumers' homes, care facilities, and partner agency sites. The noise level is typically moderate and consistent with a standard office environment. The position requires regular travel within the service area using an agency or personal vehicle. Work may be subject to frequent interruptions and occasional exposure to emotional or crisis situations. Contact with the public in homes, facilities, or community settings may involve exposure to contagious illnesses, domestic animals, or individuals experiencing behavioral or emotional distress.

Case Managers are regularly required to sit, stand, walk, reach, bend, talk, and hear. The position involves frequent use of hands for computer work, documentation, and telephone communication. Occasional lifting or carrying of materials or equipment weighing up to 20 pounds may be required. The position also requires the ability to perform tasks involving fine motor skills and sustained attention. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Supervisory Responsibilities

None.

Classification: Case Manager

Salary Range: R21


FLSA Status: Non-Exempt

Location: Salem

Reports to: Program Manager

Union Status: Represented

Last Revision: January 2026

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other duties as assigned, including work in other Agency unit/location to ensure workload coverage. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

Requirements are representative of minimum levels of knowledge, skills, and abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently.