Medical assistant/phlebotomist

Job Description

Job Description

Medical Assistant / Phlebotomist / Receptionist — OC Musculoskeletal Medical Center

Location: Newport Beach, CA (400 Newport Center Dr, Suite 602-A)
Employment Type: Full-Time

Position Summary

OC Musculoskeletal Medical Center (OC MSK) is seeking a personable, detail-oriented Medical Assistant / Phlebotomist to serve as the first point of contact for patients and hands-on clinical support to our sports medicine physician. This role blends front desk and administrative duties with occasional medical assistant and phlebotomy responsibilities, supporting a non-operative orthopedic and regenerative medicine practice centered on ultrasound-guided procedures and orthobiologic treatments. Because our orthobiologic protocols (PRP) require large-volume blood draws, this role requires a highly experienced phlebotomist — a minimum of 5 years of hands-on phlebotomy experience is required.

Key Responsibilities

Front Desk & Administrative:

• Answer and route incoming phone calls; manage scheduling and appointment confirmations
• Greet patients, manage check-in/check-out, and maintain a welcoming front office environment
• Verify insurance information, collect co-pays/payments, and process related paperwork
• Maintain and update patient records in the EHR (Office Ally) and ensure documentation is complete and accurate
• Manage intake forms, consent forms, and other patient-facing documentation
• Coordinate referrals, prior authorizations, and communication with other providers as needed
• Keep the front office and waiting area organized, stocked, and presentable

Clinical / Medical Assistant Support:

• Room patients, obtain vital signs, and prepare patients for physician evaluation
• Assist the physician with in-office procedures, including ultrasound-guided injections, PRP, prolotherapy, and viscosupplementation
• Perform phlebotomy (venipuncture) for in-office lab draws, including large-volume PRP/A2M blood draws, following proper labeling and handling protocols
• Follow all HIPAA, OSHA, and infection-control standards in daily practice

Qualifications

• Minimum 5 years of hands-on phlebotomy experience required — this role involves large-volume blood draws, and only highly experienced phlebotomists should apply
• Certified Medical Assistant (CMA, RMA, or equivalent) and Certified Phlebotomy Technician (CPT)
• Prior experience in an outpatient medical office; orthopedic or sports medicine experience a plus
• Demonstrated phlebotomy skill with a steady, confident technique, including difficult draws and high-volume collections
• Comfortable assisting with in-office procedures and handling clinical instruments
• Strong phone etiquette and front-desk/customer service experience
• Proficiency with EHR systems (Office Ally experience a plus) and general computer literacy
• Excellent organizational skills and attention to detail
• Professional, friendly demeanor with strong verbal and written communication skills
• Current BLS/CPR certification

Physical Requirements

• Ability to stand, sit, and move throughout the office for extended periods
• Ability to lift and carry supplies/equipment up to 25 lbs
• Manual dexterity sufficient for phlebotomy and assisting with procedures

Schedule

Monday – Friday, standard office hours, with occasional flexibility based on patient scheduling needs.