Customer Care Representative

Job Description - Customer Care Representative (260004JF) Customer Care Representative (260004JF) Organization Tuition Trust Authority Agency Contact Name and Information: View email address on click.appcast.io Work Location 25 South Front Street, 25 S. Front St., Columbus 43215 Primary Location United States of America-OHIO-Franklin County-Columbus Compensation : $19.50-$22.00 Schedule Full-time Work Hours : 9:30a-6p Union : Exempt from Union Primary Job Skill Customer Service Technical Skills : Customer Research, Clerical & Data Entry, Customer Service Professional Skills : Attention to Detail, Customer Focus, Verbal Communication, Written Communication Agency Overview The Ohio 529, CollegeAdvantage, partners with families nationwide to save for their loved one's future education and career training, by offering significant tax benefits, diverse investment choices, educational resources, and personalized services. Job Description Provides assistance and information to callers on CollegeAdvantage Customer Information Hotline regarding Ohio's 529 college savings program. Utilizes specialized knowledge of CollegeAdvantage, 529 industry, investments, and mutual funds to effectively communicate information and financial concepts. Handles inquiries related to investment options, contributions, exchanges, rollovers, withdrawals, refunds, transfers, program rules, fee structures, and tax implications. Accesses customer accounts, provides account information, resolves routine issues and complaints, assists with website navigation, promotes Ohio Tuition Trust Authority services and marketing initiatives, and ensures high‑quality client relations. Processes outbound calls to prospective and current customers for account establishment and maintenance, and performs customer service processing functions, including data entry and account information updates. Benefits Medical Coverage – Quality, affordable, and competitive medical benefits through Ohio Med plans. Dental, Vision and Basic Life Insurance – Premiums are free after eligibility period completed. Time Away From Work and Work/Life Balance – Paid time off, including vacation, personal, and sick leave; 11 paid holidays per year; childbirth/adoption leave. Employee Development Funds – Educational and professional development funding available. Ohio Public Employees Retirement System – OPERS contributes 14% of salary; employee contributes 10%. Deferred Compensation – Ohio Deferred Compensation program (457(b) voluntary retirement savings plan). Qualifications Minimum Qualifications: High School Diploma or GED Data entry experience Two years customer service in an inbound call center environment Preferred Qualifications: Completion of Associate or Bachelor's Degree Familiarity with financial products (banking/investments) Experience with ACD phone systems Supplemental Information Position entails answering incoming calls 6‑7 hours per day. Scheduled hours may vary between 8:00 am and 6:00 pm; primary hours will be 9:30 am–6:00 pm. All applicants must be authorized and able to work in our Columbus, Ohio office. OTTA cannot sponsor or take over sponsorship of an employment Visa. ADA Statement Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. Drug‑Free Workplace The State of Ohio is a drug‑free workplace which prohibits the use of marijuana (recreational marijuana/non‑medical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio Drug‑Free Workplace Policy (HR‑39), and as outlined in the posting. #J-18808-Ljbffr State of Ohio