Collections Manager

Corporate Collections Manager At Pro-Vac, a Vac-One company, we don't just provide hydro-excavation and storm/sewer maintenance services, we support critical infrastructure that keeps our communities thriving. Our team is known for delivering safe, efficient, and innovative solutions powered by the most talented professionals in the industry. About the Role We are seeking an experienced Collections Manager to lead and develop a high-performing accounts receivable team. This role is ideal for someone who thrives in a fast-paced environment, can balance firm collections strategy with strong customer relationships, and enjoys coaching others to reach their goals. The ideal candidate is a confident decision-maker with sharp analytical skills who is always looking for ways to improve accuracy, efficiency, and cash flow. We're a collaborative, dynamic team that values innovation, accountability, and continuous improvement. If you're ready to bring your leadership and collections expertise to a company where your contributions truly matter, we'd love to hear from you. Why You'll Love Working with Us Be part of a tight-knit, employee-centric team Excellent benefits package (Medical, Vision, Dental, LTD, Life, EAP) 401k with up to 4% match Opportunities for professional growth and skill development Enjoy meaningful work that impacts communities Key Responsibilities Monitor AR aging reports to identify overdue accounts and lead collection activities, including reminders, phone calls, and collection letters Lead, coach, and supervise the AR team, including assigning tasks, monitoring productivity, and conducting performance evaluations Negotiate payment plans and agreements that support company financial goals while maintaining strong customer relationships Respond to customer inquiries and resolve invoice and payment discrepancies in a timely manner Implement and maintain efficient AR procedures and systems to streamline collections and ensure accuracy in financial records Prepare regular AR reports, including overdue accounts and collection activity, and analyze trends affecting cash flow Partner with sales and operations teams to ensure accurate billing information Support month-end and year-end close processes with the finance department Identify and implement innovative collections strategies and process improvements Qualifications High school diploma or equivalent required; Associate degree in accounting, finance, or related field preferred 5+ years of experience in accounts receivable, reconciliations and payment posting Knowledge of collection techniques and best practices Proficiency in AR processes, basic accounting principles, and accounting software Strong proficiency in Microsoft Office, especially Excel Proven leadership, coaching, and team development skills Strong negotiation, verbal, and written communication skills Analytical thinker with exceptional attention to detail Decisive, adaptable, and customer-service oriented Experience in construction, stormwater, or hydro-excavation industries (Preferred) Demonstrates a strong sense of ownership and accountability Work Environment Full-time position with typical office hours. Remote work possibilities upon supervisor approval. Reasonable accommodations will be considered for qualified individuals with disabilities. If you require an accommodation during the application or hiring process, please contact View email address on click.appcast.io. Pro-Vac is a leading provider of hydro-excavation and storm/sewer maintenance services, dedicated to supporting general contractors, facility owners, utility companies, municipalities, and government agencies. With over 30 years of experience, we have expanded our services nationwide, delivering safe, efficient, and innovative subsurface solutions to maintain and construct critical infrastructure. Our organization is continuously growing, offering employees excellent career and personal development opportunities. We understand the importance of having the RIGHT people in RIGHT positions to deliver exceptional service to our clients. Prior employment verification is an intricate part of this hiring process. Your prior employer can be contacted to verify your employment. We appreciate your interest in our company and consider us for your next career destination. Equal Employment Opportunity Pro-Vac is an Equal Employment Opportunity and Affirmative Action employer. Pro-Vac provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Hiring decisions are based solely on qualifications, merit, and business needs at the time.