Account Manager - Sideline Store

BSN SPORTS, A VARSITY BRANDS COMPANY - THE RECOGNIZED LEADER IN TEAM ATHLETIC GEAR For over 50 years, BSN SPORTS has been the largest team sporting goods equipment and apparel distributor of choice in the United States. Our 3,000 employees strive to support the Heart of the Game by putting valuable time back into the day of coaches and administrators through excellent service platforms. Our company mission is simple: Save coaches and administrators time with everything they do off the field so they have more time to impact young lives on it. Work Type Onsite Work Hours Monday - Friday between 7:30am - 4pm CST Location Details BSN Sports Headquarters - Farmers Branch, Texas How You Will Make an Impact BSN Sports is hiring an Account Manager for our Sideline Store team! An Account Manager leverages phone, email and remote conferencing tools to cultivate relationships with onsite "advocates" who will promote their individualized websites. What You Will Do Outbound calling and emailing to existing advocates Collaborating with advocates to drive incremental traffic and sales on their Sideline Store websites Assist customers with store re-designs and modification requests Leverage CRM application to keep in touch with stakeholders onsite and motivate them to promote their online stores Answer all forms of customer communication including phone calls, emails and chats Updating CRM application with current contact info, interaction notes, and follow-ups Recognize leads for future sales to pass along to Sales Professionals and Sales Management Work on special projects including but not limited to outbound calling campaigns Resolves complex problems effectively by separating key issues and generating multiple solutions Qualifications Knowledge/Skills/Ability Must be proficient in Microsoft Office SAP experience preferred Have a willingness and desire to serve customers Education/Experience 1-2 years Inside Outbound Telesales/Customer Service experience required Bachelor's degree preferred, recent college graduates are encouraged to apply Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sitting for Extended Periods: The position typically requires sitting for long hours at a desk or workstation while making or receiving phone calls. This may involve extended periods of typing, writing, or using a computer. Focus and Attention: The job demands sustained focus and attention, often requiring multitasking (e.g., listening to a customer while inputting data on a computer). Office Setting: The position is typically performed in an office environment, which can be either in an open-plan workspace or in a cubicle. Employees often work at desks equipped with computers, headsets, and telephones. Team Collaboration: Inside sales phone position may involve collaborative elements, where employees interact with team members, managers, or supervisors. While calls are often individual, there may be frequent communication for updates, strategies and team goals Benefits Comprehensive Health Care Benefits HSA Employer Contribution/FSA Opportunities Wellbeing Program 401(k) plan with company matching Company paid Life, AD&D, and Short-Term Disability Generous My Time Off & Paid Holidays Varsity Brands Ownership Program Employee Resource Groups St. Jude Partnership & Volunteer Opportunities Employee Perks including discounts on personal apparel and equipment Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Equal Employment Opportunity Statement Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability. #J-18808-Ljbffr