Customer Service Representative

Customer Service Representative Location: Brookshire, TX (Onsite) Job Type: Contract Pay Rate: Up to $17/hour Schedule: MondaySaturday, 10:30 AM7:00 PM, with one scheduled day off About the Role We are seeking a Customer Service Representative to support customers, business partners, and drivers while coordinating delivery operations. This position combines customer service, dispatch, route monitoring, and call handling in a fast-paced environment. The ideal candidate is a strong multitasker with excellent communication skills and experience with dispatch or route monitoring. Bilingual candidates are preferred. What You'll Do Assist customers and business partners by phone and email Handle customer complaints professionally and work toward timely resolutions Diagnose and resolve delivery-related issues Monitor delivery routes and driver progress Support dispatch and route coordination activities Process delivery changes and cancellations Scan haul-away pods and verify stamps Communicate with drivers and internal teams regarding delivery status Maintain accurate information across systems and complete multiple tasks simultaneously What You'll Need Experience in customer service, call center, dispatch, or a related environment Dispatch and/or route monitoring experience preferred Strong phone and communication skills Ability to multitask in a fast-paced environment Strong organizational and problem-solving skills Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and MS Project Ability to remain calm and professional when handling customer concerns High school diploma or equivalent preferred 1+ year of related experience preferred Bilingual skills preferred TalentBridge employees are eligible for many benefit offerings such as medical, dental, vision, life insurance, short term disability, 401(k) and holiday pay!