Field Service Technician 2

Company DescriptionAt Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.Job DescriptionThe Field Technician II will be responsible for installing, servicing, and upgrading equipment at customer locations. This role involves diagnosing technical issues, troubleshooting problems, and ensuring the effective functioning of equipment and controls. Additionally, the Field Technician II will provide training and guidance to customers, configure hardware and embedded software components, and perform routine maintenance on technology equipment.Reporting directly to the Field Service Manager this role is responsible for: Install, service or upgrade equipment onsite at customer locationsDiagnose general technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controlsProvide training and guidance to customers on the proper operation and maintenance of productsConfiguring hardware and embedded software components after installationPerforming routine maintenance on technology equipmentTesting equipment to troubleshoot the issuesKeep clients apprised of progress during maintenance or a down system situationMaintaining all tools and equipment used during service callsTeaching customers how to use the equipment properlyManaging the stock of replacement parts and equipmentWillingness to travel to customer sites frequently, up to 100%.Valid driver's license, with a clean driving recordCollaborate with customers to understand their requirements and provide appropriate technical recommendations and solutionsAdvance configuring and servicing hardware and software business applicationsProducts AssignmentSmall/Medium/Large Mailing SystemsSmall/Medium/Large Document SystemsParcel LockersAddressing Systems Small/Medium/LargeShipping/Accounting/Tracking SoftwareQualificationsHigh School Diploma/GED or equivalent work experience1+ years of experience in Customer Service or equivalent experience, preferred1+ years of electrical/mechanical installation, troubleshooting, and repair experience, preferredAbility in reading technical diagrams, manuals, and schematicsTroubleshooting and repairing both hardware and electronic components, preferredProficiency in reading technical diagrams, manuals, and schematics, preferred+ years of experience in Customer Service or equivalent experience, preferred3+ years of electrical/mechanical installation, troubleshooting, and repair experience, preferredAbility in reading technical diagrams, manuals, and schematicsAbility to diagnose and repair base level equipment •Able to communicate effectively with customers, sales, and technology teamsExperience with Mail-related equipment, or parcel lockers a plusStrong attention to detail and follow-up skills with the ability to identify and resolve problemsAbility to problem solve and operate independentlyGeneral organizational skills with the ability to multi-task and adapt as priorities changeAbility to diagnose and repair mid level equipmentDiagnose advanced technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controlsStrong organizational skills with the ability to multi-task and adapt as priorities changeCan lift or move 50lbs with or without accommodation. Within OSHA guidelinesAbility to mentor/train jr technicians Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you. ​​Turn your passion into performance. Apply now.​ #LI-NB1Additional InformationRewards & Benefits Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle. Endless Learning: Access global opportunities for growth through our 24/7 online learning platform. Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program. Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme. Caring for Wellbeing: Access our complimentary employee assistance program for mental health support. Smart Work at Quadient At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together. Be yourself at Quadient Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice. We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected] Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. People. Connected. Compensation: USD 20.34 - USD 30.53 - hourly