Operation Manager - Logistics
ONEPOWER Consulting
Job Description
Job Description
Operation Manager
Grapevine, TX
Exempt Full-time 9:00-17:00 Onsite
ROLE AND RESPONSIBILITIES
- Ensures that operations and customer service are rendered in a professional, timely, and accurate fashion.
- Shipment arrangements (coordinate with customs broker, carriers, truckers, and customers) correctly in a timely manner.
- Assists the coordinator staff in solving operational issues, customer service items and client issues.
- To handle and supervise International Forwarding (Air & Ocean) operation, Warehouse distribution, Truck service, Moving service and Accounting operation independently with quality service and high level of performance.
- Complete billing in a timely manner, including creating billing, sending out, and processing vendor invoices. Then collect payments.
- Ensures that accounting matters are reported promptly and accurately.
- Cooperate with sales staff and actively generate new business and maintain business activity.
- Assists coordinator staff in establishing relationships with prospective clients, qualifying our services for the needs of the client and understanding the client's business needs.
- To provide quotations when needed to customers or overseas agents.
- Ensure accurate pricing for services offered and rendered as the rate negotiation team.
- To contribute to our company to maximize profit by minimizing costs.
- Monitors uncollected A/R and takes appropriate and timely action.
- Assists in performance evaluations, takes disciplinary actions when necessary.
- To organize information, files.
QUALIFICATIONS AND SKILLS
- To follow company rules & standard operating procedures to be able to work independently.
- Excellent computer skills and proficient in typing, excel, word, outlook, Web, Cargo Wise, Company internal system, etc.
- Excellent communication skills, both verbal and written.
- Knowledge of the freight forwarding business and knowledge and experience in organizational effectiveness and operations management, implementing best practices.
- Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
- Excellent interpersonal skills and a collaborative management style.
- Excels at operating in a fast-paced environment.
- Excellent people manager, open to direction and collaborative work style and commitment to get the job done.
- Ability to look at situations from several points of view.
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