Server

Server Position At Canopy Scottsdale Old Town

At Canopy Scottsdale Old Town, our restaurant and rooftop lounge are a gathering place for guests and neighbors alike, from a relaxed breakfast at Cobre Kitchen + Cocktails to sunset cocktails at Outrider Rooftop Lounge. The Server shapes those moments by welcoming every table with food and beverage service that feels attentive, personal, and genuine.

This position is responsible for taking and delivering food and beverage orders, guiding guests through the menu, serving alcoholic beverages responsibly in accordance with Arizona liquor laws, processing guest payments accurately, and keeping the dining room, lounge, and service stations clean, stocked, and welcoming. Servers may be scheduled in either outlet and work closely with the kitchen and bar teams to keep service seamless during busy shifts, events, and peak season.

This is a part-time position with AM and PM shifts available. Schedules follow business levels and include weekends and holidays.

As a member of the Lodging Dynamics team, this role reflects what it means to be Driven By Culture: we lead with heart, serve with the spirit of hospitality, and strive for excellence in every guest interaction.

Essential Job Functions

• Welcome guests in a warm, genuine, and attentive manner, creating a welcoming atmosphere from arrival to departure.
• Share knowledgeable recommendations about the menu, cocktails, and daily features, and answer guest questions about ingredients and preparation.
• Take accurate food and beverage orders, enter them into the point-of-sale (POS) system, and deliver orders promptly in accordance with established steps of service.
• Serve alcoholic beverages responsibly in compliance with Arizona liquor laws (Title 4) and hotel policy, including verifying identification, monitoring guest consumption, and declining service when appropriate.
• Accurately communicate allergy and dietary requests to the kitchen and bar.
• Check food and beverages before serving to confirm that presentation, temperature, and portions meet standards.
• Check back with guests throughout the meal, anticipate needs such as refills and additional courses, and clear and reset tables promptly.
• Process guest payments, room charges, and cash transactions accurately, and follow established procedures for cash handling, tip reporting, and end-of-shift closeout.
• Complete opening, running, and closing side work as assigned, including setting tables, polishing glassware and silverware, restocking service stations, and maintaining condiments and service items.
• Maintain a clean, safe, and organized dining room, lounge, and service areas, and promptly report spills, broken items, or safety hazards.
• Follow food safety and sanitation standards, including proper handling, storage, and temperature control of food and beverages.
• Respond promptly and professionally to guest requests and concerns, resolve routine issues within the scope of the position, and escalate safety concerns, intoxicated guests, or unresolved matters to a Supervisor or Manager.
• Communicate and coordinate with the kitchen, bar, hosts, Front Desk, and other hotel teams to support guest needs and smooth service.
• Support private events, group functions, and other outlets as scheduled.
• Follow hotel heat safety practices during outdoor and rooftop shifts, including hydration, shade, and rest breaks, and help teammates recognize and report signs of heat-related illness.
• Follow all company policies, brand standards, safety procedures, and required operational guidelines, and complete all assigned training and compliance requirements.
• Perform other duties as assigned.

What We Look For

At Canopy, three values guide how we show up for our guests and for each other:

• Own the Details. You notice what makes the difference, such as a refilled glass, a remembered allergy, or a guest celebrating something special, and you take pride in getting it right.
• Make the Moment Count. Every meal is a chance to elevate the ordinary. Your energy shapes how guests feel, whether they are here for a quick breakfast or a night out with friends.
• Show Up for Each Other. You stay engaged, listen, and jump in to help your teammates, because guests can feel it when a team works well together.

Skills & Abilities

This position requires strong guest service, communication, and multitasking skills in a fast-paced restaurant and lounge environment.

• Genuine enthusiasm for hospitality and for creating memorable guest experiences.
• Clear, friendly verbal communication with guests and associates, including the ability to take orders accurately and relay information during busy service.
• Ability to manage multiple tables and guest requests at once while maintaining accuracy and attention to detail.
• Sound judgment in responsible alcohol service, including recognizing signs of intoxication and handling refusals of service calmly and respectfully.
• Ability to remain calm, positive, and service-oriented during busy periods or unexpected situations.
• Basic math skills and the ability to learn and use a POS system, handheld ordering devices, and other required technology.
• Working knowledge of food and beverage service, or a willingness to learn menu items, wine, beer, cocktails, and service standards.
• Ability to work effectively as part of a team and pitch in wherever needed.
• Ability to learn and follow hotel procedures, brand standards, food safety and alcohol service requirements, and company policies.
• Availability to work AM or PM shifts as scheduled, including weekends and holidays.

Education

• None

Experience

Preferred

• Previous food and beverage serving experience, especially in a full-service restaurant, hotel, lounge, or high-volume setting.
• Experience serving alcoholic beverages and using a POS system.
• Knowledge of wine, beer, spirits, and cocktails.

Licenses & Certifications

Required

• Must be at least 19 years of age, as required by Arizona law to serve alcoholic beverages.
• Maricopa County Food Handler Card, or the ability to obtain one within 30 days of hire.
• Arizona Title 4 Basic Training certificate, or the ability to complete an approved course within 30 days of hire.

Work Environment

This position works in the hotel's restaurant and rooftop lounge, with time spent in adjoining bar, kitchen, and service areas. Shifts at Outrider Rooftop Lounge include outdoor work with exposure to direct sun and high temperatures, which in Scottsdale often exceed 100F during the summer months, as well as wind and changing weather. Associates have access to water, shade, and rest breaks and receive heat safety training. Floors may be wet or slippery, and noise levels may be moderate to loud during peak periods and events.

Physical Demands

The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Frequently stand and walk for extended periods, including on outdoor surfaces that may be hot, wet, or uneven.
• Frequently carry loaded trays of food and beverages while moving through dining and lounge seating areas.
• Occasionally lift, carry, push, or pull up to 30 pounds, such as bus tubs, glass racks, ice, and supplies.
• Frequently bend, reach, stoop, twist, and kneel to serve guests, clear tables, and restock service areas.
• Work outdoors for extended periods in direct sun and high temperatures when scheduled at the rooftop lounge.
• Operate a POS system, handheld ordering devices, and standard service equipment.
• Communicate effectively with guests and associates in person in environments with moderate to high noise levels.
• Visually verify guest identification, orders, and payment details.

Benefits

Eligible Associates may participate in Lodging Dynamics benefit programs, subject to plan eligibility requirements, including:

• Competitive Hourly Wage Plus Tips
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Life Insurance
• Disability Insurance
• Employee Assistance Program (EAP)
• 401(k) with Company Match
• Paid Time Off (PTO) for Full-Time and Part-Time Associates
• Holiday Pay Opportunities
• Hilton