Customer Care Advocate

Customer Support Representative

The ideal candidate will provide technical, professional customer support in a timely manner consistent with established policies, procedures, and company direction. Provide world-class customer service; responsible for establishing, maintaining and growing a healthy business relationship with our customers; liaison between internal and external customers.

Key Responsibilities

Duties include but are not limited to:

• Dedication to 80-20 overserve strategies and continuous improvement.
• Collaborates with other teams to drive resolution/shipment on open order reports.
• Handles internal & external customer inquiries quotes & orders, utilizing established standard operating procedures.
• Handles customer escalations with first contact resolution when possible, if not, escalating when necessary.
• Handles conflict situations effectively, with minimum assistance.
• Liaison for other types of inquiries including special product quotes, deviations to policy, competitive/blanket pricing, freight terms, etc.
• Responsible for building strong customer relationships and delivering customer-centric solutions.
• Maintain confidentiality.
• Complete basic product training sessions as identified.
• Minimum travel maybe required for training.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Skills and Qualifications

• High School Diploma or equivalent, required.
• Experience in a manufacturing environment and/or related industry is required.
• Proficiency in MS Office, required.
• Experience working with an ERP System

Preferred Skills and Qualifications

• Bachelors degree preferred.
• Experience with SAP preferred.
• Ability to work in a highly dynamic team and fast-paced environment.
• Excellent communication, interpersonal and organizational skills.
• Ability to handle customer inquiries and work with internal teams with a high sense of urgency and accountability.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 25 pounds and to stand 25% of the day. Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

Restrictions imposed by federal export control laws may limit this job opportunity to candidates who are a 'U.S. Person', which includes U.S. citizens, U.S. nationals, U.S. permanent residents, individuals granted asylum in the United States, and refugees in the United States, or who otherwise can qualify for a license that permits them to hold the position.

Candidates must be eligible to work in the United States without requiring company sponsorship to obtain or keep U.S. work authorization.

Expected Base Salary Range: $40,000 - $50,000 a year

The salary range provided is intended to display the value of the company's base pay compensation for this position. Salary is dependent on a multitude of factors, including but not limited to the physical worksite location, the geographic market of that location, candidate's skill set, level of experience, education and internal peer compensation comparisons among other potential factors.