ESS Support Engineer

Job Title: ESS Support Engineer

Location: Orlando, FL
Pay: $65k-$80k DOE

Technical Support & Troubleshooting:

• Provide technical support and troubleshooting for security software and hardware systems, including Milestone, LenelS2, and DMP.
• Diagnose and resolve system performance issues, ensuring optimal functionality.
• Perform custom systems integrations, detailed system upgrade planning, and system audits.

Service & Maintenance Coordination:

• Schedule and coordinate service and maintenance calls with customers.
• Perform routine and corrective maintenance of installed security and access control systems.
• Ensure all service work complies with applicable Federal, State, and local regulations.

System Installation & Configuration:

• Assist with the installation, configuration, and support of electronic security solutions.
• Collaborate with the Projects and Sales teams to support system design, implementation, and customer needs.

Customer Support & Consultation:

• Provide expert consultation on system performance, maintenance, and upgrades.
• Maintain strong relationships with clients by delivering exceptional customer service.

Additional Responsibilities:

• Support internal teams with troubleshooting, documentation, and knowledge sharing.
• Stay updated on industry trends, emerging technologies, and security best practices.
• Perform any other duties as assigned by Management.

Qualifications:

• 2+ years of experience in security systems support, technical support, or a related IT field.
• Proficiency in Milestone, LenelS2, DMP, or similar security software platforms.
• Strong troubleshooting and problem-solving skills for security, video surveillance, and access control systems.
• Ability to read and interpret technical manuals, schematics, and wiring diagrams.
• Excellent customer service and communication skills.
• Strong organizational skills with the ability to manage multiple tasks and prioritize workload.

Preferred:

• Associate's or Bachelor's degree in IT, Computer Science, Engineering, or a related field.
• Experience with networking concepts, IP-based security systems, and system integrations.
• Certifications in security systems (e.g., Milestone, LenelS2, DMP) are a plus.

Anistar PAYS YOU for referrals!!!!!!!! If you know any qualified job seekers looking for work, we want to talk with them! Call us to find out more information regarding our referral placement program!

About Us
At Anistar Technologies, we connect individuals from a variety of industries with respected companies, both nationally and internationally. Each day, our Recruiters are presenting our clients with talented industry professionals for their most in-demand positions. To accomplish this, the Anistar staffing team will invest the time to understand your goals, work experiences, and career objectives. To search for other exciting opportunities in your area, visit our website at
Anistar Technologies is an Equal Opportunity Employer and is dedicated to fostering diversity in the workplace. Anistar utilizes E-Verify. We offer variable hour employment on contract and contract-to-hire opportunities, as well as permanent placement. MUST have valid driver's license, reliable transportation, and MUST be able to pass drug and background checks.


Interested Candidates, click "Apply", or contact the Anistar office at the number listed below.



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