Customer Service Rep(02818) -1620 Shackelford Rd

Customer Service Rep

Join our dynamic team as a Customer Service Representative at our Florissant, United States location! We're looking for a friendly and efficient individual to provide exceptional customer service and support our daily operations.

Responsibilities include:

• Answering incoming phone calls and assisting customers with inquiries and orders
• Processing customer orders accurately and efficiently
• Handling cash transactions and maintaining a balanced cash drawer
• Preparing and packaging products according to company standards
• Maintaining a clean and organized work environment
• Collaborating with team members to ensure smooth operations and customer satisfaction
• Resolving customer complaints and concerns in a professional and empathetic manner
• Assisting with inventory management and restocking as needed
• Adhering to all company policies, procedures, and safety guidelines
• Participating in ongoing training and development programs to enhance skills and knowledge

Qualifications:

• Excellent customer service skills with a friendly and professional demeanor
• Strong communication skills, both verbal and written
• Ability to follow directions and work efficiently in a fast-paced environment
• Flexibility to work various shifts, including weekends and holidays
• Basic math skills for handling cash transactions accurately
• Physical ability to stand for extended periods and lift up to 25 lbs.
• Basic computer skills and ability to learn new software systems quickly
• Strong multitasking abilities and attention to detail
• Team-oriented mindset with a willingness to collaborate and support colleagues
• High school diploma or equivalent preferred
• Previous customer service experience is a plus, but not required
• Ability to remain calm and composed in high-pressure situations

All your information will be kept confidential according to EEO guidelines.