Field Service Technician II - Fairview Heights, IL

Field Service Technician II

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces list.

Location: Fairview Heights, IL.

Position Summary & Key Areas of Responsibility

Are you tech savvy with mechanical aptitude who feels their skills are transferrable? Can you help us to provide best in class service? Do you want to work with some of the largest retailers and banks in the industry? NCR Atleos is looking for Field Service Technicians.

NCR Atleos's Field Services Team creates value for our customers by delivering solutions that build long term relationships. Acting as a first line response to our customers, you will communicate in an open, helpful, and engaging manner with the focus being finding the right solution. You will organize, triage customer issues, and even handle some problems before they start. No matter the situation, your formal training (provided through NCR Atleos) will allow you to provide customers what they need when they need it. Our virtual and hands on classroom training enables fast learning and fosters an environment where you can stretch yourself and make an impact.

NCR Atleos is committed to growing the capabilities of our people. We are building a learning community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Our service operations have dedicated teachers, mentors and coaches who work across territories to share their knowledge to enhance each other's growth.

NCR Atleos is dedicated to building a diverse community, one where employees feel a sense of belonging and teamwork, are valued for their contributions and the perspectives they bring. This role truly keeps commerce running across the globe and is an ambassador for the NCR Atleos Brand.

You can expect a salary in the range of $40,800.00 to $59,200.00 on the lower end for less experienced and more for well directly experienced professionals. Utilize your skills to:

• Perform customer installation, maintenance, and service calls promptly and effectively
• Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory
• Perform maintenance repair and system overhauls
• Manage everything from network faults and traffic, to configuration, security, and remote system access

Basic Qualifications

Local candidate to specific geographic area

Authorized to work in the US

At least 19 years of age

Have a valid driver's license and driving record that satisfies NCR Atleos fleet requirements

PC skills, basic electronic skills, and operating system familiarity

Ability to perform essential functions of the job with or without a reasonable accommodation

o Prolonged travel with driving several hours per day

o Rotating and weekend shifts

o Carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance

o Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size

Preferred Qualifications

Familiarity with large servers, mainframe computers, and imaging software

A+ Certification, CompTIA, N+ Certification

One or more years of related experience

Full Time Employee Benefits Include:

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k

EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.