Member Solutions Advisor - East

Member Solutions Advisor - East

Job Category: Lending Requisition Number: MEMBE004840

Posted: May 13, 2026

Full-Time

On-site

Eastern Region Office Greensboro, NC 27408, USA

Description

We are seeking a Member Solutions Advisor - East for the East Region Member Solutions Department.

The Member Solutions Advisor is accountable for proactively assisting members with curing their default by assessing their need for assistance, educating the member on their options and making a recommendation for the most appropriate course of action. The Member Solutions Advisor must approach each account with the goal of keeping the member in their home or helping them find a dignified alternative. In situations where a satisfactory arrangement cannot be made, the Member Solutions Advisor is accountable for initiating the foreclosure / repossession process. The Member Solutions Advisor must work in collaboration with the East Region Loss Mitigation Department to mitigate losses by identifying potential repossessions in advance to allow sufficient time for sales strategies to be determined. In addition, the Member Solutions Advisor is responsible for deficiency balance recovery efforts. The Member Solutions Advisor is accountable to promote a positive work culture by supporting and modeling the Credit Union's core values.

If you have manufactured housing collections, credit, or asset disposal experience you should apply right away!

Highlights:

• Manage time wisely to ensure early intervention with delinquent borrowers.
• Ensure all collection activity and notices that are sent contain accurate account information and are sent in compliance with company policies and procedures.
• Process member-authorized ACH payments and mail confirmation letters.
• Processing incoming/outgoing correspondence such as payments, loss mitigation packets, collection and bankruptcy notices.
• Maintain a working knowledge of the core objective of East Region Member Solutions Department

Experience:

• Required: Manufactured housing collections and/or credit experience.
• Preferred: Asset disposal experience

Education:

• Required: High School Diploma or Equivalent
• Preferred: College degree or course work in the business field

Licenses & Certifications:

• Required: Requires eligibility to be registered as a Mortgage Loan Originator (MLO) with the National Mortgage Licensing System (NMLS) and Registry.
• Preferred: NMLS registered.

Skills & Knowledge:

• Required: Working knowledge of credit, collection, and bankruptcy laws and regulations
• Strong written and verbal communication skills
• Strong sales oriented negotiating and decision-making skills
• PC skills to include word processing and spreadsheet applications

Schedule: Monday-Friday, 8:30 am-5:30 pm

Level of Work: 1C

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

To get to know Credit Human and learn more about our benefits, visit our careers page at