Sales Floor Supervisor - Alliance Town Ctr

General Description As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution. You will train and develop associates to execute sales building programs. Responsibilities Customer Service & Sales – Directs customer service and sales activities in store; resolves customer issues and concerns. Models and holds team accountable for outstanding customer service. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately. Store Merchandise Standards – Manages merchandise standards through Put to Fixture, SET, and visual process execution. Maintains high merchandise presentation standards, actively leads the team in planning and execution of all merchandise and visual elements in the store, including the pricing and signing process. Promotes company merchandise strategy and identifies local opportunities to drive sales. Oversees efficient and clean recovery standards for the sales floor and fitting room processes within the store. Omnichannel – Trains, mentors, and coaches all associates on JCP.com. Handles pickup location processes and transaction procedures related to delivery and return of JCP.com orders. Manages all Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes within prescribed time periods. Monitors and shares omnichannel and reporting metrics, taking action to resolve issues. Specialty Businesses – Drives profitable sales growth in Fine Jewelry, Mattress, and Window businesses by leading and engaging associates. Responsible for specialty associate training and care/protection plans. Manages SET processes by planned floor moves and graphics as well as monitoring the Productivity Standards Program processes. Identifies sell‑through opportunities and remerchandising of the selling floor to increase the rate of sale. Oversees proper execution of all defective and return‑to‑vendor/warehouse activities, reducing shrink within specialty businesses. Team Development – Teaches, trains, and coaches associates. Partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions. Plays an active role in the training and development of associates; coaches in the moment and addresses performance issues. Performance Standards – Consistently meets established performance standards; including but not limited to shrink and safety initiatives, omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance. Core Competencies Embraces a Growth Mindset: Proposes and initiates actions on new ideas that improve our product, stores or practices. Will listen to ideas and suggestions and apply them when appropriate, champion new initiatives, encourage others to stretch beyond current capabilities, and see change as an opportunity to learn and grow. Think Critically: Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals. Gathers the necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions, and consider impacts. Uses fact‑based analysis to guide decision‑making, summarizes analysis clearly and succinctly, and recommends a course of action. Demonstrates Leadership: Creates an environment that fosters teamwork, recognizes others’ accomplishments, and respects and values differences in the workplace. Requires high personal and team performance standards, leads by example, motivates others to perform at a higher level, gives constructive performance feedback, and holds self and others accountable. Builds a culture of development by coaching and teaching others and aligns goals, processes, and culture to create momentum and champion a One Team approach. Takes Accountability: Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs. Builds relationships by showing consideration for the perspectives of others, listens first before drawing conclusions, and develops positive and inclusive relationships across the organization. Implements with Excellence: Develops and prioritizes short‑ and long‑range plans that are comprehensive, realistic, and effective in meeting company goals. Implements project/plans that are well‑organized and efficient, seeks feedback and takes needed action, and demonstrates the ability to effectively delegate work and communicate plans and expectations to others. Drives Results: Demonstrates a sense of urgency to act decisively and quickly. Establishes aggressive goals, takes appropriate risks to achieve results, shows confidence when challenged, and does the right thing even when it is hard. Strives to achieve excellent results by creating a culture of continuous improvement. Benefits If eligible, we offer a competitive benefits package including medical, dental, and vision insurance, term life insurance, paid vacation/holidays, and a 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. Paid holidays and additional compensation are provided for eligible associates working on designated holidays. Pay Range USD $19.00 per hour – USD $23.75 per hour. #J-18808-Ljbffr JCPenney