Housekeeping Manager

Year Round

• Housing: Affordable on-mountain employee housing available for rent
  
• Work Location: 10 Snowshoe Drive, Snowshoe, WV 26209
  
• Pay: $55,000 - 60,000
  
• This is a Full time, Year round position
  
• Benefit Eligible after 30 days
  
• Schedule: May require working early mornings, evenings, weekends, and holidays
  
• If you're seeing this job, we're still hiring and accepting applications
  

• Free skiing and snowboarding privileges at Alterra resorts + Discounts on Ikon Passes!
  
• 401k plan available to any employee over the age of 18
  
• Discounted Friends and Family Lift Ticket Vouchers
  
  
• 50% off Snowshoe Quick Service Restaurants and 30% off Snowshoe Full Service Restaurants (excludes alcohol)
  
• 40% off Retail Merchandise and 45% off Mountain Essentials (excludes hard goods, 2 hard good sales for employees throughout winter)
  
• Pro Deals from some of the industry's top brands such as North Face, Darn Tough, and many many more!
  

• Prepare and manage monthly, weekly, and daily housekeeping forecasts to ensure proper staffing levels and operational efficiency.
  
• Administer and enforce Lost & Found procedures, ensuring all items are documented, secured, and returned in accordance with company policies.
  
• Develop, manage, and maintain annual housekeeping budgets while ensuring cost-effective operations and expense control.
  
• Plan, implement, and continuously improve housekeeping strategies, standards, and operational procedures.
  
• Conduct routine quality control inspections of guest rooms, public areas, corridors, linen closets, common washrooms, and service areas to ensure cleanliness, functionality, presentation, and compliance with resort standards.
  
• Identify, document, and report property damage, maintenance deficiencies, safety concerns, and housekeeping-related issues. Ensure appropriate follow-up and timely resolution with Maintenance and other departments.
  
• Ensure all maintenance requests, work orders, and damage reports are accurately recorded, reported, tracked, and completed.
  
• Monitor inventory levels and oversee the purchasing, usage, and consumption of housekeeping supplies, linens, amenities, equipment, and chemicals.
  
• Perform monthly reviews of purchasing activity and departmental consumption to ensure budget compliance and operational effectiveness.
  
• Recruit, interview, hire, onboard, and train housekeeping team members
  
• Develop, implement, and oversee departmental training programs, quality standards, company policies, and operational procedures.
  
• Provide ongoing coaching, performance management, and formal performance evaluations to ensure employee growth and accountability.
  
• Foster employee engagement through recognition programs, incentive tracking, team development, and initiatives that promote morale and retention.
  
• Respond promptly and professionally to guest and owner concerns, ensuring effective resolution and a positive guest experience.
  
• Promote and maintain a guest/owner-focused culture that consistently delivers exceptional service and exceeds guest expectations.
  
• Ensure housekeeping operations support the resort's quality, cleanliness, safety, and service standards at all times.
  
• Collaborate effectively with Front Desk, Maintenance, and Homeowner Services teams to deliver seamless service and operational excellence.
  
• Analyze departmental performance metrics (KPIs) and implement corrective action plans to drive continuous improvement in service, quality, and efficiency.
  
• Serve as a role model for professionalism, accountability, safety, and guest service excellence.
  
• Demonstrate initiative, sound judgment, strong decision-making abilities, and the capacity to work independently while managing multiple priorities.
  

• High School Diploma or GED
  

• 3-5 years of progressive housekeeping experience in a hotel, resort or hospitality environment. 3+ years of management experience.
  
• Knowledge of housekeeping operations, budgeting, cost management, quality assurance, and guest experience.
  
• Experience recruiting, training, coaching and evaluating employees.
  
• Skilled at leadership, workforce planning, scheduling, communication, problem solving, conflict resolution and time-management.