Medical Assistant

SUMMARY:

NACC's mission is to promote the health & wellness of mind, body, and spirit of Native American families. We offer a full range of healthcare services that include Medical, Behavioral Health, Dental, and Substance Abuse. This position is primarily responsible for assisting in the assessment, planning, implementation and evaluation of the delivery of patient care. This position is also responsible for providing individualized patient care to promote the restoration of health and achievement of patient health goals by performing the following duties.

DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following:

• Performs and records: vital signs, health screens, vision checks, hearing checks, and other assessments.
• Performs patient call-backs, and follows-ups, as needed.
• Prepares, explains, educates and guides patients in preparation for exams, procedures, diagnostic tests, preparation for discharge, referral, follow-up, and/or re-scheduling.
• Prepares equipment for and assists with patient exams, tests and procedures.
• Cleans and sterilizes instruments and equipment and disposes of contaminated supplies. Participates in Performance Improvement and Quality Control, as instructed.
• Administers and documents immunizations for children and adults. Performs appropriate procedures, injections, and blood/urine collections. Assists with lab procedures, tests and processes, as instructed.
• Possesses knowledge of costs, billing, and coding procedures. Assures all biohazardous materials are properly disposed.
• Assist in training new staff.
• Performs all in-house lab tests independently and accurately. Maintains, organizes, and updates the electronic medical record.
• Assists with retrieving patient records, faxing records and documenting outcomes. Retrieves MIIC (Minnesota Immunization Information Connection) data.
• Checks, organizes, and resupplies exam rooms during and between patient visits and at the end of day.
• Organizes, cleans, and maintains the cleaning and sterilization area, as needed. Knows and understands the tools and equipment in each area.
• Orders appropriate and needed supplies and equipment. Correctly completes clinic forms and related procedures. Attends and participates in scheduled meetings.
• Participates in performance peer reviews.
• Reviews, understands, follows and applies policies and procedures outlined in the Employee Manual.
• Behaves in a professional, courteous, and engaging manner in all interactions.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

QUALIFICATIONS:

Education and/or experience: One year certificate from a college or technical school; or three to six months related experience and/or training; or an equivalent combination of education and experience. Two or more years of experience in a medical clinic setting preferred.

Certificates, licenses and registrations required : CMA certification. Current BLS CPR certification. Proof of current COVID-19 vaccination.

Computer skills required: Database Software (Access); Internet Software; Order Processing Systems; Word Processing Software (Word); Electronic Mail Software (Outlook); EMR (Electronic Medical Record) System.

COMPETENCIES:

Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

PHYSICAL DEMANDS AND WORK ENVIORNMENT:

Frequently required to stand, walk or sit.

Frequently required to utilize hand and finger dexterity

Occasionally required to climb, balance, bend, stoop, kneel or crawl

Frequently required to talk or hear

Occasional exposure to bloodborne and airborne pathogens or infectious materials

While performing the duties of this job, the noise level in the work environment is usually moderate

The employee must occasionally lift and /or move more than 10 pounds; frequently lift and/or move up to 10 pounds

Specific vision abilities required by this job include: Close vision; Distance vision; Depth perception and ability to adjust focus

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan

Work Location: In person