Commercial Lines Support Associate

Looking to launch or advance your career in insurance operations? Join our fast-growing service team as an Insurance Support Associate. In this role, you will provide detail-oriented support to policyholders nationwide across multiple insurance carriers. This is an on-site position based in Westlake, TX (76262), requiring in-office attendance Monday through Friday.

In this role, you will deliver critical operational support to business owners, insureds, brokers, and account managers across digital channels (email, ticketing, chat, and phone). You will process essential policy transactions—such as Certificates of Insurance (COIs), endorsements, and policy changes—while ensuring underwriting compliance. This role serves as a springboard into account management and underwriting, featuring structured pathways for licensing and career advancement.

What You Bring

• Education & Experience: High school diploma or GED required (Associate/Bachelor’s in Business, Finance, or Risk Management preferred); 1+ years in B2B service, commercial agency support, banking, or corporate operations.
• Communication: Exceptional written and verbal skills tailored for corporate stakeholders, business owners, and carrier representatives.
• Technical Aptitude: Comfort navigating complex software ecosystems; experience with AMS360, Applied Epic, Salesforce, or carrier portals is a plus.
• Precision & Execution: attention to detail when reviewing policy schedules, coverage limits, and contractual insurance requirements, along with a commitment to meeting turnaround and accuracy goals.

Preferred Qualifications

• Must be able to work in the office in Westlake, TX 76262 every weekday.
• Familiarity with core commercial lines (GL, Property, Workers’ Comp, BOP, Auto, E&O).
• Hands-on experience generating or reviewing COI requests.
• Active P&C Producer or CSR license, or willingness to obtain licensing within 90 days.
• English/Spanish proficiency is a plus!

What We Offer

• Competitive Pay: $20.00 – $25.00/hour, plus overtime potential.
• Career Pathways: Structured progression into Account Manager, Underwriter, or Client Executive roles.
• Licensing & Growth: Full sponsorship and study support for your P&C license and professional designations (e.g., CISR, CIC, CPCU, CRIS).
• Training: Comprehensive onboarding, dedicated mentorship, and hands-on system training.

salary: $41,600 - $52,000 per year
shift: First
work hours: 10 AM - 7 PM
education: High School

Responsibilities

• Deliver B2B Client Support: Provide responsive, professional, and knowledgeable assistance to commercial policyholders, brokers, and internal production partners, addressing business insurance inquiries with high accuracy.
• Issue Certificates & Endorsements: Process and issue Certificates of Insurance (COIs), additional insured endorsements, waivers of subrogation, cancellation notices, and policy changes within established service-level agreements (SLAs).
• Manage Commercial Workflows: Accurately process policy maintenance, loss run requests, commercial billing inquiries, audit questions, and renewal prep documents across multiple carrier lines.
• Navigate Multi-Carrier Systems: Seamlessly toggle between agency management systems (such as Applied Epic, AMS360, or Salesforce), proprietary CRM platforms, and various commercial carrier rating portals.
• Maintain File Integrity & Compliance: Thoroughly document all policyholder interactions, underwriting files, and carrier correspondence to ensure audit readiness and state regulatory compliance.
• Collaborate & Escalate: Work alongside commercial account managers, customer service agents, and carrier underwriters to resolve policy discrepancies, escalating technical underwriting questions when necessary.

Skills

• Written Communication
• Verbal Communication
• Tech Savvy
• Multi-tasking

Qualifications

• Years of experience: 0 years
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.