Hotel Front Desk Agent

Hotel Front Desk AgentThe Hotel Front Desk Agent serves as the primary point of contact for guests, delivering a welcoming and professional experience throughout their stay. This role supports front desk operations by assisting guests, coordinating with resort departments, and maintaining accurate guest records. Seasonal and year-round opportunities are available, with potential for growth into supervisory roles within the Lodging department.Duties & Responsibilities:Greet guests and complete check-in and check-out procedures efficiently and professionallyProcess payments, issue room keys, and provide clear directions and informationRespond to guest questions, requests, and concerns, resolving issues or referring to the appropriate departmentAnswer incoming phone calls and assist with switchboard coverage as neededMaintain knowledge of resort amenities, services, and local area offeringsPrepare and organize guest key packets and related materialsMaintain a clean, organized, and professional front desk workspaceCoordinate with internal departments to ensure seamless guest experiencesPerform other duties as assignedQualifications:Previous customer service or hospitality experience preferredExperience with OPERA or similar property management systems preferredStrong verbal and written communication skillsAbility to multitask and work effectively in a fast-paced, team-oriented environmentWillingness to learn and participate in cross-training opportunitiesFlexible availability, including weekends and holidaysEngage in physical activities like standing for long periods, walking, and utilizing hands for tasks that involve gripping, handling, and reachingCan safely lift and/or move up to 25 pounds