Community Support Specialist

Customer Support Specialist

Position Overview:

As a Customer Support Specialist, you will provide administrative and customer service support to Regional Directors, Community Managers, Boards, homeowners, and vendors, assisting with the daily operations of assigned communities under the direction of the Community Support Services Team Lead.

Administrative Core Services:

• Prepare and distribute mass communications, including letters, emails, and phone blasts.
• Generate and send unit-level correspondence such as violation notices, chargeback letters, and late-fee notifications.
• Maintain accurate electronic records in Connect, the company's system of record.
• Assist with the architectural modification application and approval process.
• Update and maintain reports as directed.
• Assist in preparing board packets and materials for annual meetings.
• Configure and distribute key fobs and manage access control requests.
• Post community updates and announcements in Connect.
• Assist with amenity reservations and related scheduling or documentation.

Additional Responsibilities:

• Maintain regular, punctual attendance for all required shifts, meetings, and trainings.
• Adhere to FirstService Residential Global Service Standards and conduct business with the highest level of professionalism and integrity.
• Support daily operations as needed to maintain workflow and meet established deadlines.
• Promptly notify leadership of unusual issues, resource needs, or operational challenges.
• Participate in meetings and work groups to share information, resolve problems, and stay informed about new developments, policies, and procedures.
• Follow all company policies, procedures, and safety guidelines.
• Perform other special projects and related duties as assigned by management.

Education and Experience:

• High School diploma or equivalent
• Minimum 4 years of administrative experience
• Some college and/or job-related education preferred
• Background in customer service, property management, and/or real estate

Skills and Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, the requirements listed below are representative of knowledge, skill, and/or ability required.

• Exceptional written and verbal communication skills
• Excellent spelling and proof-reading abilities
• Excellent Customer Service Skills
• Confident with data research and analysis
• Ability to prioritize and multi-task
• Ability to work independently
• Collaborative attitude and team player
• Exceptional interpersonal skills
• Highly organized and detail-oriented
• Consistent professional demeanor
• Work efficiently under pressure
• Handle change in a positive manner
• Open to constructive criticism
• Reliable and discreet
• Able to problem solve
• Well-versed in computer software programs (Microsoft Word, Excel, Adobe Acrobat X)

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

• Sitting at a desk for extended periods of time
• Working on a computer throughout the day (monitor, keyboard, and mouse use)
• Ability to listen and focus for long periods of time
• Standing at a copier for extended periods of time
• Climbing warehouse ladder to access storage boxes
• Subjected to loud noises when running postage and folding machines
• Ability to lift up to 30 lbs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours may occur, including evenings. Schedule is subject to change based on business needs.

Work Location: Las Vegas, NV

Work Hours: 8am - 5pm

What We Offer:

• 10 company paid holidays
• Medical, dental, vision
• HSA and FSA
• Company-paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity
• Identity theft, legal services
• Pet insurance
• 401(k) with company match

FirstService Residential is an equal-opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.