Airway Transportation Systems Specialist (Service Operations Center)

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Performs a variety of functions using technical expertise and knowledge of complex systems, emerging technology, systems interrelationships, and management of the NAS that directly relate to NAS operation. Provides complete services and support to air traffic customers and other NAS users over a large geographic area with a focus on the availability and reliability of the facilities, services, and equipment. Collaborate with multiple customers to shutdown and restore facilities, services, and equipment to minimize disruption of services to the flying public. Initiates action for the timely repair and/or restoration of facilities, services and equipment, taking into account the availability of back-up systems, possible reconfiguration to minimize service interruptions, and the relative criticality of particular functions to the safe and efficient operations of the NAS. Ensure all NAS events are logged appropriately in Maintenance Management System (MMS) and/or Event Manager. Responsibilities include planning, directing, coordinating, and monitoring maintenance activities associated with the management of the NAS with a high degree of independence from supervisor. May be assigned other duties in support of the NAS.