Training Specialist / Instructor- Local to MD, DC, VA

Hybrid- 2 days per week onsite Client- MSDE Location- Baltimore, Maryland Role purpose Designs and delivers role-based training, onboarding, refresher content, super-user enablement, and job aids for operations and system users. Core responsibilities Develop curricula, facilitator guides, quick-reference materials, and training schedules by role. Deliver instructor-led and virtual training to new hires, super-users, and existing staff. Translate policy, procedure, and workflow updates into practical user training. Assess training effectiveness, identify gaps, and update content based on QA findings and operating changes. Support technical assistance and troubleshooting guidance for end users. Coordinate training records, completion tracking, and refresher cadence. Recommended minimum qualifications Bachelor’s degree preferred. Five or more years of professional experience in training, instructional design, adult learning, quality support, or operational enablement. Experience developing training for business systems or regulated program processes required. Minimum years of experience criteria 5+ years total relevant experience 2+ years in training delivery, instructional design, adult learning, or operational enablement Direct government, Child Care Scholarship, public assistance, or regulated program training experience strongly preferred Preferred qualifications Experience preparing and presenting new-user and refresher training for State systems or public program operations. Experience developing guidance and technical assistance materials for end users. Experience integrating QA findings into training improvements. Experience in education, child care, special education, public benefits, or government operations. Ideal prior experience for this procurement Former MSDE trainer, system trainer, or QA/training hybrid resource who has supported statewide data, service, or case systems and can translate operational requirements into usable job aids and training. #J-18808-Ljbffr