Dealership Parts Counter Associate

Parts Counterperson – La Vergne, TN Location: La Vergne – La Vergne, TN 37086. Vanguard Truck Centers operates full‑service commercial truck centers across the United States, providing a diverse range of products and services. Responsibilities Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner. Inform customers of companion part requirements and specials, ensuring exposure to the full product line. Answer phone calls, providing price quotes and other information. Review shop estimates to verify correct parts and pricing in line with the estimate. Provide high level of service to internal and external customers. Pull and fill orders from warehouse inventory. Notify the parts manager of out‑of‑stock parts or shop materials needing immediate attention. Locate out‑of‑stock parts from outside sources and submit an emergency order when necessary. Notify the service advisor and customers when special ordered parts have been received or delayed. Notify the shop when all parts have arrived and when they will be delivered. Pull orders for delivery to shop, ensuring all parts are tagged with customer names and job number. Follow up on back‑ordered parts. Verify will‑call and back‑order files weekly and return to vendors or stock items not picked up or required. Replenish assigned inventory daily. Assist outside sales representatives with their orders. Ensure all internal requests for parts are billed on service repair orders. Receive payment from retail customers or obtain credit authorization. Ensure all charge sales are signed by the customer. Ensure all customers receive a copy of the invoice. Issue credit for parts returned, ensuring the original invoice or number is available for purchase and pricing verification. Issue and track requested shop tools for technicians. Keep orderly records of all repair orders, invoices, insurance estimates, and special order parts. Set up orders for daily shipment, delivery, or pick‑up. Solicit assigned accounts by phone. Keep front and rear counter areas clean and uncluttered. Clean computer terminals and printers daily. Participate in all training programs that are made available. Stay current on new product and product updates. Participate with the parts manager in maintaining a lost sales tracking program. Maintain a professional appearance. Qualifications Education and/or experience: High school diploma or GED, or one to three months related experience and/or training, or equivalent combination of education and experience. Language skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; speak effectively before groups of customers or employees. Bilingual is always a plus. Benefits Competitive salary 401(k) with employer match Medical, dental, and vision insurance Employer paid STD and basic life Optional life and LTD Flexible Spending Account PTO – Paid Time Off program Career advancement opportunities Background screening is a mandatory pre‑requisite for employment consideration. Vanguard Truck Centers aff… provides equal employment opportunity to all qualified employees and applicants for employment and will prohibit discrimination because of race, color, sex, religion, nation of origin, age, handicap or veteran status. #J-18808-Ljbffr Vanguard Truck Centers