Customer Success Manager

Customer Success ManagerFlowPath is looking for their first Customer Success Manager to join our team. As a Customer Success Manager, you will be "delighting" customers every step of their onboarding journey through their lifetime as a customer. You will help create an invaluable customer experience and serve as an advocate for our customers, voicing all needs, requests, and suggestions.The right candidate will:Be able to passionately explain how FlowPath can make an impact for our customers' businesses and make them operational heroes within their organizationAnalyze client usage and integrate insights into a tailored success plan for our diverse customer baseLearn fast, and be quick on their feet in a fast-paced environmentBecome an expert on facilities and operationsDevelop a thorough understanding of setting up and troubleshooting FlowPath FM PlatformHelp clients investigate technical challengesBe the go-to resource to ensure clients have the best possible experience with our platformManage the Help Center to help clients find answers when they need themEffectively communicate with customers via chat, email, or phone to provide prompt technical supportBe passionate about making our customers happyBe open to "wearing multiple hats" with a readiness to support all members of the FlowPath team - flexibility is key for this role!What it takes to be a rockstar in this position:Positive, supportive, and self-startingGritty and persistentHighly organized and extremely detail orientedYou play well with othersAbility to prioritize and multi-task with exceptional time-management skillsYou are curious and will ask questions to get to the heart of the matterStrong interest in technology and/or softwareGenuine passion for helping others reach their goalsAdaptable and energetic team playerWillingness and desire to learn and grow quickly in a startup environmentRequirements:Excellent written and verbal communication skillsBackground in establishing and building lasting customer relationships and/or customer support experienceStrong analytical and critical thinking skillsProficient in Google Suite (Docs, Sheets, Slides)Education: As little or as much as it takes to do the jobINCREDIBLE BENEFITSNo Vacation Tracking (you take vacation whenever you want — no need to keep track)Health, Dental, and Vision InsuranceCasual dress all-day, everydayAsk us about Frank, Porter, and Beau401KFlexible work from home days