Sr. Account Manager

The Senior Account Manager (SAM) is a quota carrying position responsible and accountable for driving sales for new business development with existing customers and prospecting for new logo business within their local markets. The prospects will include small and medium businesses as well as larger enterprises in all industry segments. The SAM will be responsible for prospecting , developing solutions for clients, closing new business, and account renewal/retention. In addition, the SAM will be responsible for working closely with the entire team to ensure customer satisfaction and providing input on customer and market needs.

Primary Responsibilities

• Proactive outbound communication (calls and email) with assigned customer base
• Gain a better understanding of existing customer’s business and associated challenges and qualify them for sales opportunities
• Regular communications with customer base
• Handling and tracking all non-technical inbound customer requests and issues
• Ensure satisfaction with DartPoints services
• Be an internal advocate for assigned customers
• Identify new opportunities with assigned customer base, provide solutions and quotes
• Weekly and monthly review sales pipeline and business development opportunities
• Sales forecasting and pipeline (CRM) management to meet monthly and quarterly sales objectives
• Timely updating of key activities in CRM
• Networking at various IT and other related events before, during and after business hours

Qualifications

• Related Work Experience: Minimum five years of B2B sales experience (Data Center, Telecommunications, SaaS industry preferred)
• Technical Skills: Must have some industry experience in IT or related technologies.
• Other: Strong listening, oral & written communication skills; strong PC proficiency
• Experience working in a CRM system and maintaining proper sales funnelhygiene

THE FOLLOWING CRITERIA APPLY TO ALL POSITIONS

• Employees must complete individual quarterly objectives as assigned
• Employees must demonstrate commitment to all corporate core values: Customers First, Integrity, Initiative, Problem-Solving

Disclaimer: This job description has been designed to indicate the general nature and level of work performed by employees within this position and may change at any time with or without notice. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

EEO Statement: DartPoints is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.