Engineer, Field Service- "I & II"

Step into a career with ASM, where cutting‑edge technology meets collaborative culture. For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. Ineligible for visa sponsorship for external candidates. Candidates cannot require sponsorship now or in the future. Our Global Sales, Services & Spares IQ and Sustaining teams are seeking Engineers I & II, Field Service to join ASM at a customer site (TSMC) in North Valley, AZ. Domestic and international travel of at least 75% will be required for this role. Responsibilities Install, maintain, and repair ASM semiconductor equipment at customer sites. Troubleshoot tool and process issues using diagnostic tools, schematics, and structured methods. Deliver clear, timely, customer‑focused support with a safety‑first mindset. Document work performed and support updates to service procedures. Support process improvements and contribute ideas to enhance tool performance. Assist with customer escalations and provide training and on-the‑job guidance to newcomers. Analyze tool performance data to anticipate issues and propose targeted improvements. Identify operational risks and recommend minor process or procedure enhancements. Provide detailed field feedback to engineering and design teams and support beta testing. Manage day‑to‑day customer engagements with a proactive, customer‑first approach. Collaborate with cross‑functional experts to drive resolution of escalated issues. Qualifications Bachelor’s degree in Electromechanical, Electrical, Mechanical, or related engineering field. 1–3 years of technical experience in field service or manufacturing of OEM capital equipment. Ability to read and interpret electronic and electromechanical schematics. Basic knowledge of safety protocols and cleanroom guidelines. Ability to apply rules and procedures in own activities. Clear written and verbal communication skills. Ability to work independently and in a team. Willingness to travel up to 75% of the time domestically and internationally. Proficiency with MS Office. Preferred Experience Semiconductor field service or capital equipment experience. Knowledge of wafer fab operations, robotics, vacuum systems, plasma, or gas handling. Experience writing procedures or process documentation. Strong customer‑service mindset and organizational skills. Familiarity with structured problem‑solving methods and root‑cause analysis. Experience supporting escalations or beta‑stage tool activities. Hands‑on semiconductor field service experience. Experience providing field data to engineering or design teams. Apply today to be part of what’s next. ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender identity or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law. #J-18808-Ljbffr ASM International