Manager Operations

General SummaryThe Operations Manager is responsible for managing, planning, directing and coordinating the day-to-day operations of the District, including enforcement of policies, and planning the use of billable materials and personnel.Essential Job FunctionsMaintains a safe, secure and healthy environment by adhering to Company/Customer safety and quality standards and practices and to legal regulations, alerting others regarding potential hazards or concernAdheres to and is a champion of TEAM’s Core ValuesSupports and manages billable operations, including schedulingResponds to all safety incidents or issues by being involved in Root Cause investigations, Near Miss tracking, Preventative Action development, and Corrective ActionsResponds to customer concerns regarding quality, and works internally to resolve those issues and prevent future occurrences, logging Non-Conformance Reports as requiredEnsures all vendors have been properly vetted and classified as approved suppliersActs as a liaison between the customer and vendors/internal groups to ensure conflicts are resolved (e.g.; engineering package delays, equipment scheduling conflicts, manufactured item deliveries)Reviews all customer work records to ensure documentation is thorough, customer purchase orders are provided, and the item/equipment used is clear for costing and pricing the workCoordinates material and equipment purchases/orders to meet customer requirementsAssumes responsibility for technician personnel activities in the District, including annual evaluations, coaching, and merit increases, etc.Facilitates technician growth and development by aligning training and experience opportunities with the Technician Career Path and Technical Training plansMonitors technician training, both internal and customer-specific, and manages the field evaluation process to ensure all technicians are adequately evaluated as requiredEvaluates crew mix to achieve maximum profitabilityMonitors technician utilization in an effort to control non-billable hours and improves District profitability; runs and evaluates the utilization reports on a weekly basisManages District fleet and fuel expendituresSchedules technicians in Team Apps, and approves/verifies the hours worked and expenses, once enteredPrepares customer quotations, as needed, and prices completed job packages once work is complete (in some Districts)Manages purchasing activity and works with vendors to ensure the District costs are received in a timely mannerManages the District inventory, places orders through Manufacturing, and plays a key role in the Quarterly Cycle count processJob QualificationsHigh school diploma or equivalent requiredBachelor’s degree in Management or industry related field preferredFive (5) plus years of industry related experiencePrevious management experience preferredPrevious experience working in an ERP (Microsoft Dynamics AX) preferredProficiency in Microsoft Office productsTravel requirement: up to 50%Work ConditionsPosition is located at the District officeWork is conducted in a semi-private office/cubicle settingDays and hours of work are Monday through Friday 8:00 am to 5:00 pm. Some flexibility in hours is allowed, but the employee must be available during the core work hours of 9:30 am to 3:30 pmJob SummaryRequisition Number: MANAG010599Job Category: OperationsSchedule: Full-Time