Senior Client Relationship Manager, Employee Benefits - Potential for Hybrid Work

Discover a Career That Empowers You — Join HUB International! At HUB International, we’re more than just an insurance brokerage firm — we’re a thriving community of entrepreneurs driven by purpose and passion. Every day, we help individuals, families, and businesses protect what matters most by providing a broad array of insurance, retirement, and wealth management products and services. But we don’t stop there — we also invest deeply in our people. Here, your career is in your hands. You’ll be empowered to learn, grow, and truly make an impact. Whether you're supporting a local business or helping a national client navigate complex risk, you’ll be backed by the strength of a global firm and the heart of a regional team. As one of the world’s largest insurance brokers — and a proud Stevie Award-winning workplace — HUB offers a unique blend of big-company resources and entrepreneurial spirit. With over 20,000 professionals across 570+ offices in North America, we bring together industry-leading technology, a strong culture of collaboration, and centers of excellence that fuel innovation. Explore your future with HUB International. Let’s grow together. If you're ready to be part of a company where your voice matters, your work has purpose, and your potential has no limits — HUB is the place for you. We currently have an opportunity for a Senior Client Relationship Manager to join our Employee Benefits team in our Rockville, MD office. The selected individual will be responsible for assisting the Producer with client relations and service, sales, and administrative activities of new and existing group benefit accounts. Job Responsibilities: Responsible for client retention and building strong relationships with client personnel. Maintain a thorough understanding of client’s business, insurance objectives, and benefit program. Daily management of assigned client accounts, including but not limited to, claims questions, administrative issues, client requests, and technology needs. Work independently and with the Producer, based on the client needs. Market new business/renewal accounts, review quotes, prepare new business and renewal proposals/spreadsheets, reports and supplemental sales materials for presentation to prospects and clients. Discuss with Producer as needed. Create and prepare open enrollment materials, communication pieces and PowerPoint presentations, as determined necessary for the client. Conduct client presentations, renewal and open enrollment meetings, in the absence of the Producer. Planning, implementation and carrier coordination of employee meetings for new/renewal plans, completion of new business/carrier change application forms and ensure a smooth implementation process. Provide recap of meeting/conference call notes to Producer Responsible for maintaining current and accurate client information in the HUB Agency Management System, Benefit Point and/or BUS, for assigned clients. Review compliance requirements with client and provide timely legislative updates. Obtain claim reports for monthly, quarterly and/or semi-annual claims analysis, based on availability from carrier. Responsible for implementation of Client Service Plan calls/quarterly meetings, mid-year reports, as deemed necessary. Ensure clients with over 100 employees understand 5500 filing and compliance criteria. Contribute to the enhancement of client services/sales and maintain a familiarity with industry developments and changes with insurance carriers and both Federal and State laws. Attend and complete all training sessions required by HUB Corporate or Management. Abide by all regulations, policies, work procedures and instructions. Other responsibilities/duties as assigned or requested by Management. Qualifications: Five years of experience in employee benefits account management; preferably at a broker agency. Valid current Life/Health license required. Familiarity with state and federal compliance regulations and industry trends/best practices. Intermediate to advanced proficiency with Microsoft Office products. Detail oriented with the ability to prioritize and multitask. Excellent organizational, interpersonal, and written and verbal communication skills. Outstanding customer service skills. Ability to work independently, as well as, in a team environment. Our Preferred Candidate Will Have: Strong working knowledge of Agency Management Systems such as BenefitPoint, Brokerage Builder, EPIC. Proficient in the use of virtual meeting software, such as Microsoft Teams, Zoom, and GotoMeeting. Knowledge of underwriting principals, alternative funding arrangements and self-funding, a plus. Ability to analyze claims and renewal data for large fully-insured and self-funded accounts. College degree preferred but not required. Bilingual abilities in English and Spanish. What We Offer You: At HUB International, we’re invested in your success — both inside and outside of work. Our benefits are designed to support your well-being, empower your growth, and set you up for a secure future. From comprehensive health coverage to resources that promote work-life balance, we’ve got you covered. We believe in continuous learning and career momentum. Whether you're just getting started or ready to take the next step, HUB provides the tools, mentorship, and opportunities to help you thrive. When you grow, we grow! Benefits you may enjoy working at HUB International Mid-Atlantic, Inc: Medical, Dental, Vision and Prescription Drug Coverage Health Plan Reimbursement Program Health Savings Account (HSA) 401(k) Savings Plan Employee Assistance Program (EAP) Comprehensive Wellness Program Flexible Spending Accounts (FSAs) Life and Disability Plans Long-Term Care Identity Theft, Group Legal, Accident, Critical Illness, Pet Insurance and many more! Low-Cost Loan Program and Student Loan Resources Vacation, Holiday, Sick, and Personal Time Off Comprehensive Onboarding Continuing Education Flexible Work Arrangements Dress for Your Day Dress-Code Employee Resource Groups and Voices of HUB Employee Groups: At HUB, inclusion isn’t just a core value — it’s a shared commitment. We’re building a workplace where every voice is heard, every person is respected, and everyone can show up as their authentic self. One of the easiest ways to get involved is by joining one of our Employee Resource Groups (ERGs) or Voices of HUB Employee Groups — communities where connection, support, and impact come to life. Currently we have two ERGs: HUB Women Network HUB Black Inclusion Network Our Voices of HUB Employee Groups are: HUB Women Network HUB Black Inclusion Network Asian Pacific Islander Network Latin Network HUB Young Professional Enrichment (HYPE) Indigenous Network Pride Network Military Network Abilities Network Employees engaged in these groups all have an interest in raising awareness at HUB supporting the three-pronged D&I Strategy: Talent – the attraction, recruitment, and hiring of the best diverse talent; Culture – creating a culture of Inclusion and Belonging; and Community – having a diverse lens to the societal impact that we have in communities through volunteerism and philanthropy. The expected salary range for this position is $95,000 to $125,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions. Apply today! *LI-AM Department Account Management & Service Required Experience: 5-7 years of relevant experience Required Travel: Up to 25% Required Education: High school or equivalent HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team View email address on click.appcast.io. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Hi, we’re HUB. In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected. When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support. And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control. About HUB International Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.