LEAD MEDICAL SUPPORT ASSISTANT (Community Care)

Lead Medical Support Assistant

Duties and program responsibilities include but not limited to the following:

• Performs administrative duties supporting patient care and Community Care services.
• Coordinates patient care and provides administrative support to clinical staff.
• Serves as a liaison between patients, team members, and specialty services.
• Applies VA directives, Community Care guidance, and medical center policies.
• Communicates effectively with providers, patients, caregivers, and healthcare teams.
• Keeps team members informed of regulations, eligibility requirements, and policy changes.
• Coordinates appointments with community providers and clinical staff.
• Processes orders, consults, referrals, and medical documentation.
• Verifies information and processes physician orders and consults.
• Reviews Community Care consults to ensure timely patient care.
• Manages community appointment no-shows, cancellations, and rescheduling.
• Coordinates VA and community appointments to prevent scheduling conflicts.
• Coordinates Community Care consultations, referrals, and appointments.
• Reviews, routes, schedules, and tracks Community Care consults.
• Identifies processing delays and problems and recommends corrective actions.

Preferred Experience:

• Community Care experience.
• VA experience.
• Two to three years of administrative and/or clinical experience, preferred.
• Demonstrates the ability to schedule and coordinate appointments.
• Demonstrates dependability, flexibility, and independence, along with the ability to lead staff and train or mentor new employees.
• Experience working with Excel spreadsheets and Word documents, required.
• Demonstrates self-direction.
• Excellent customer service and communication skills.
• Has a basic understanding of the organization and administration of multifaceted health care delivery systems, specialty and subspecialty care, and database management.

Work Schedule: Monday - Friday 7:30 a.m. - 4:00 p.m.

Recruitment Incentive (Sign-on Bonus): Not Authorized

Permanent Change of Station (Relocation Assistance): Not Authorized

Pay: Competitive salary and regular salary increases

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 55680F