ATM Field Service Technician

ATM Field Service Technician

As an ATM Field Service Technician, you will be responsible for supporting the banking services department by providing quality service on our various projects. The FST will service customers by determining issues with products, resolving problems, performing preventative maintenance, installation, and training customers on the proper use of equipment. This person will be self-motivated, have a strong desire to learn a trade, and have the willingness to be part of a team that exceeds our customers expectations.

Duties and Responsibilities:

• Provide onsite technical support and repairs of customers equipment, may include training customers on proper use of equipment
• Communicate with Dispatch to maximize productivity. Provide detailed documentation of troubleshooting, repairs performed, parts used, and current status of equipment. Keep reports of service requests and complaints
• Drive company vehicle to various customer locations as directed by Dispatch. Be readily available to accept repair, install, and/or preventative maintenance calls from Dispatch
• Report defective material or inaccuracies
• Organize and manage paperwork, inventory tools and parts
• Initiate orders for replacement parts and/or for correcting orders (shortages, wrong item shipped, etc.)
• Perform required administrative duties, meetings, parts returns, timesheets, expense reports, and detailed ticket analysis
• Provide weekly vehicle maintenance
• Performs other duties as assigned

Skills/Requirements:

• Smart-phone familiarity and technologically savvy
• Working knowledge of Microsoft Office (Word, Outlook, Excel)
• Mechanical/technological/electrical aptitude
• Ability to complete the work on small, moving parts accurately and carefully
• Good organizational skills
• Ability to interpret written instructions and documents
• Ability to learn through telephone training
• Ability to work independently with minimum supervision
• Ability to communicate and provide excellent customer service
• Valid driver's license and driving record in good standing
• Ability to maintain a reliable vehicle and appropriate liability vehicle insurance to perform work in the area, as deemed appropriate by Cennox liability insurance policy, currently in place and as amended in the future
• Subject to pre-employment drug and alcohol testing requirements, as well as at random, reasonable suspicion, and post-accident drug and alcohol tests as deemed appropriate by Cennox current approved drug testing policy

Experience:

• 3+ years experience with low voltage electronics, mechanical systems, and computer experience
• Experience with alarm/CCTV systems, Safe or ATM technical experience is a plus
• 3+ years of previous field service experience, preferred
• Military experience is a plus

Education:

• High school diploma or equivalent

Physical Requirements:

• Ability to lift and move 50 or more pounds
• Ability to work indoors and outside (including during inclement weather)
• Ability to stand for long periods of time
• Ability to sit and drive vehicle with extensive travel
• Ability to climb, bend, stoop, and reach freely
• Must have good hand-eye coordination
• Vision correctable to 20/20