Guest Services Representative

Location: 4490 S. Lee St, Buford, Georgia 30518 Summary Ensures a friendly and receptive environment for guests and performs administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics. Supervisory Responsibilities This job has no direct supervisory responsibilities. Essential Duties and Responsibilities Performs opening and closing Guest Services procedures. Answers incoming phone calls in a courteous, prompt, and professional manner. Directs phone calls and takes accurate messages. Directs customers to the appropriate person or department. Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log. Tracks and filters all incoming calls and takes messages. Communicates effectively with Guest Services Manager and Greeters. Reconciles/updates data entry with dealership software. Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guest Services reports). Walks around the showroom hourly to offer refreshments to guests. Provides a warm, positive and happy environment for guests, their children and fellow teammates. Helps maintain a clean and comfortable environment (monitor facility). Provides new hire Customer Management training when requested. Maintains CSI at or above Company standards. Maintains an organized, clean and safe work area. Participates in required training. Records all hours worked accurately in company timekeeping system. Follows Safeguards rules and regulations. Demonstrates the Company’s Core Values. Complies with Company policies and procedures. Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions. Excellent interpersonal, communication, and organizational skills. Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Intermediate skills in Microsoft Office Products. Ability to learn Dealership Management System and web‑based applications utilized in operations. Attendance that is regular and predictable; scheduled shifts may include evening hours, weekends, and holidays. Desired Education GED High School Diploma Associate Degree Bachelor Degree Master Degree Doctorate Degree Field of Study / Work Experience Accounting Automotive Business Human Resources Information Technology Desired Work Experience Up to 3 years 3-5 years 5+ years Certificates and Licenses Valid Driver’s License Automobile Salesperson License Physical Demands Regularly required to talk or hear; frequently required to walk, stand, sit; use hands to finger, handle, and feel. Environment Demands Performed primarily in the showroom or outdoor sales lot. Heavy phone work. Frequent clerical and administrative responsibilities and interaction with customers and employees. Verbal and Writing Ability Ability to read and comprehend instructions, correspondence, and memos. Math Ability Ability to add, subtract, multiply and divide. Reasoning Ability Ability to apply common sense understanding to carry out instructions and deal with standardized situations. Core Values Servant Leadership: consciously put the needs of others before your own, because to serve people is to value them. Teamwork through Trust & Respect: diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. Integrity: honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer Enthusiasm: recommit ourselves to the customer experience and are empowered to exceed the expectations of our customers. Passion for Winning: Hendrick’s tradition of winning is based on striving to be the best, not the biggest, and is defined by how we treat our people. Accountability at All Levels: taking ownership of our actions and decisions allows us to grow as individuals and support each other as a team. Commitment to Continuous Improvement: seek out and improve upon areas of opportunity within ourselves and our team. Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit #J-18808-Ljbffr Hendrick Automotive Group