Lead AV Technical Specialist of Simulation and Clinical Skills

Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive. By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive. Why join Harvard Medical School? Harvard Medical School's mission is to nurture a diverse, inclusive community dedicated to alleviating suffering and improving health and well‑being for all through excellence in teaching and learning, discovery and scholarship, and service and leadership. You’ll be at the heart of biomedical discovery, education, and innovation, working alongside world‑renowned faculty and a community dedicated to improving human health. This is more than a job – it’s an opportunity to shape the future of medicine. Job Description Harvard Medical School IT is seeking a Lead AV Technical Specialist of Simulation and Clinical Skills to support the delivery of high‑quality clinical education experiences within the Clinical Skills Center (CSC). This role plays a critical part in enabling the successful execution of the Objective Structured Clinical Examination (OSCE) and other clinical learning activities by ensuring the reliability, usability, and effectiveness of simulation and audiovisual technologies. The Lead Technical Specialist will serve as a primary technical resource for the SimulationIQ (SimIQ) platform and associated AV systems, supporting students, faculty, and standardized patients during both live and simulated clinical encounters. This individual will combine hands‑on technical expertise with a strong user‑centered approach, providing real‑time operational support, managing system configurations, and maintaining high standards for video capture, playback, and data integrity. Reporting to the Manager of Simulation and Clinical Skills Technologies, this position collaborates closely with IT teams and academic stakeholders to support system enhancements, training initiatives, and continuous improvement of clinical education technologies. The ideal candidate is detail‑oriented, thrives in fast‑paced environments, and is committed to delivering reliable, accessible, and high‑impact technology experiences. Core Duties Manage the SimulationIQ (SimIQ) application, including user provisioning, role administration, system configuration, and coordination of updates and enhancements. Provide technical support for simulation and clinical education technologies, troubleshooting application, access, and audiovisual issues for faculty, students, and staff. Support and operate control room technologies during OSCEs and other clinical activities, ensuring reliable audio, video, recording, and communication systems. Ensure technical readiness of all simulation and AV systems through routine testing, preventative maintenance, and coordination with IT teams and vendors. Manage video recording, storage, and quality assurance processes to ensure accuracy, accessibility, and integrity of clinical education content. Develop and maintain user documentation, knowledge base materials, and training resources to support effective use of supported technologies. Collaborate with stakeholders to deliver user training and guidance, promoting adoption and consistent use of simulation and instructional technologies. Monitor system performance and support continuous improvement efforts by identifying trends, documenting issues, and recommending enhancements. Working Conditions Classroom/Instruction setting. Physical Requirements Ability to lift up to 40lbs. Qualifications Basic Qualifications 5+ years of related experience required. Higher education may count toward experience. Additional Qualifications and Skills Bachelor’s degree preferred. Experience supporting audiovisual, simulation, or instructional technologies in a higher education, healthcare, or enterprise environment. Proficiency in troubleshooting hardware, software, and AV systems in real‑time, user‑facing settings. Strong technical communication skills, including the ability to create clear documentation and deliver effective user training. Demonstrated ability to manage multiple priorities and provide reliable support during live or time‑sensitive activities. Additional Information Standard Hours/Schedule: 40 hrs. per week | Monday - Friday | 8:00 am - 5:00 pm. Employee must be able to work a flexible schedule, including early morning arrivals and late evening events. Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position. Pre-Employment Screening: Identity, Criminal Staying Informed About Your Application: Due to the high volume of applications, we may not always be able to reach out right away, but you can track your status anytime through the View email address on click.appcast.io portal. Work Format Details This position has been determined by school or unit leaders that all duties and responsibilities must be performed at a Harvard or Harvard‑designated location. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment. Salary Grade and Ranges This position is salary grade level 056. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information. Benefits Harvard offers a comprehensive benefits package that is designed to support a healthy work‑life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to: Generous paid time off including parental leave Medical, dental, and vision health insurance coverage starting on day one Retirement plans with university contributions Wellbeing and mental health resources Support for families and caregivers Professional development opportunities including tuition assistance and reimbursement Commuter benefits, discounts and campus perks Learn more about these and additional benefits on our Benefits & Wellbeing Page. EEO/Non-Discrimination Commitment Statement Harvard University is committed to equal opportunity and non‑discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes. Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non‑discrimination policy. Harvard's equal employment opportunity policy and non‑discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination. #J-18808-Ljbffr Harvard Medical School