Assistant Manager

Assistant Manager SAN FRANCISCO - SAN FRANCISCO, CA 94110 Overview Salary Range $25.50 - $26.00 Hourly Level Management Position Type Full Time Description San Francisco, CA | Full-Time | On-Site | Non-Exempt Build Your Next Leadership Chapter with AFI At Apoyo Financiero, we help our customers move forward by providing responsible financial solutions with personalized service and a strong connection to the communities we serve. We believe our people should have the same opportunity to grow. 98% of our leadership positions have been filled through internal career growth, reflecting our commitment to developing talent and creating meaningful career opportunities from within. As an Assistant Branch Manager, you will work closely with the Branch Manager to lead daily branch execution, support and develop the team, deliver an excellent customer experience, and help drive strong business results. This is an opportunity for someone who is ready to take the next step in leadership while building the skills and experience that can open future career opportunities at Apoyo Financiero, Inc. Why This Role Matters You will help connect people, customers and performance. The Assistant Branch Manager supports the Branch Manager in creating a high-performing branch where employees understand their priorities, customers receive professional and respectful service, operational standards are consistently followed, and the team works together to achieve sales and collections goals. You will also step into branch leadership responsibilities when the Branch Manager is unavailable. What You'll Own Lead & Develop the Team Support daily direction of Customer Service Representatives, help establish priorities, provide coaching and guidance, reinforce accountability, and help create an environment where employees can learn and succeed. Create an Excellent Customer Experience Support customers throughout their Apoyo Financiero, Inc. experience from application and verification through loan closing, payments and ongoing service, while helping the team deliver accurate, respectful and timely assistance. Drive Business Results Monitor and support branch goals related to loan placement, sales, collections, customer outreach and assigned performance indicators. Help the team understand results and translate goals into daily action. Protect the Operation Support consistent execution of Credit Policy, verification requirements, customer documentation, branch controls, confidentiality standards, cash activities and established Company procedures. Support Collections & Portfolio Performance Help organize and monitor customer follow-up, delinquency management, payment arrangements and authorized collection activities while maintaining professional customer interactions and Company standards. Help Grow Apoyo Financiero in the Local Market Participate in customer campaigns, referral initiatives, community outreach and local activities that increase awareness of our company and strengthen relationships within the community. What Success Looks Like A successful Assistant Branch Manager combines leadership potential with strong operational execution. You enjoy helping people perform at their best, take ownership of your responsibilities, use sound judgment, work comfortably with goals and performance metrics, adapt well to change, and understand that great business results and great customer experiences should go together. You know when to take actionand when to ask questions or escalate. How We Work at Apoyo Financiero, Inc. Our Values in Action Own It | Individual Accountability We take responsibility for our decisions, actions, performance and behavior. Bring the Drive | Driven We bring energy, initiative and motivation to our work and continuously look for ways to improve. Embrace Change | Change Agent We adapt, learn and approach new challenges with optimism and resilience. Lead by Example | Inspire Others We elevate our own performance and help those around us grow and succeed. Win Together | Collaboration We share ideas, respect different perspectives and work toward common goals as one team. Put the Customer at the Center | Customer Focus We create excellent experiences and work responsibly to understand and meet our customers' needs. What You Bring Required Ability to work with performance goals and operational expectations. Professional fluency in English and Spanish, oral and written, to communicate effectively with AFI customers and employees. Strong customer-service, communication and problem-solving skills. Experience with credit, collections, sales goals or performance metrics. Basic proficiency with business technology, including Word, Excel and digital systems. Ability to work a full-time, on-site branch schedule. Ability to perform the essential functions of the position with or without reasonable accommodation. Preferred Previous experience supervising employees, leading teams, or serving in a leadership- support role. Experience in consumer lending, financial services, banking, microfinance, retail or another customer-facing operating environment. Demonstrated experience coaching or developing others. Grow With Us At Apoyo Financiero, career growth is not limited to moving upward. Employees may grow through greater responsibility, leadership development, lateral experiences and future promotional opportunities as their capabilities develop and business opportunities become available. An Assistant Branch Manager can build valuable experience in: People Leadership Customer Experience Credit & Collections Business Performance Operational Controls Decision-Making These capabilities can support future development toward positions such as Manager in Training, Branch Manager and other leadership or cross-functional opportunities within Apoyo Financiero. Your role is where you contribute today. Your capabilities help shape where you can grow tomorrow. Our values define how we get there together. Qualifications Compensation & Benefits Hourly Pay Range: $25.50$26.00 per hour, based on applicable factors such as experience, qualifications and location. This is a non-exempt position eligible for overtime in accordance with applicable law. AFI offers benefits including medical coverage, 401(k), paid holidays, vacation, paid sick leave, bereavement leave, training and leadership development, and opportunities for internal career growth. Schedule & Work Location This is a 100% on-site position at our San Francisco branch. Branch operations are Monday through Saturday, generally 9:30 a.m.6:30 p.m. Employees work five days per week, with Sunday plus one rotating weekday off. Schedule adjustments may occur based on legitimate business needs. Occasional travel to other company locations or authorized business activities may be required. Ready for Your Next Step? If you enjoy serving customers, developing people and taking ownership of business results, we would love to learn more about you. Submit your current resume and tell us why you're ready for your next leadership opportunity. Equal Employment Opportunity & Hiring Practices Apoyo Financiero is an Equal Opportunity Employer and provides equal employment opportunities without regard to any characteristic protected by applicable federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Employment is contingent upon successful completion of job-related pre-employment screening, where applicable and permitted by law. Employment eligibility is verified in accordance with Form I-9 and E-Verify requirements. Reasonable Accommodation: Apoyo Financiero provides reasonable accommodations to qualified applicants and employees in accordance with applicable law.