Area Manager- Supported Living

Position Overview

The Area Manager is responsible for overseeing and directing Supported Living program operations in Washington ensuring the delivery of high-quality person-centered services to individuals with intellectual and developmental disabilities and/or complex medical needs.

Reporting directly to the Area Director the Area Manager provides leadership supervision and operational direction to Program Directors and schedulers within their assigned program area. The Area Manager also provides oversight of the Direct Support Professionals and other staff working in individuals homes ensuring that staffing services documentation and daily operations meet company standards and applicable regulatory requirements.

This position plays a key role in program development staff performance quality assurance financial management regulatory compliance and the overall success of Supported Living services. The Area Manager is expected to build strong relationships with individuals served families guardians employees community partners and state and county representatives while promoting Dungarvins mission vision and values.

Supported Living services provide instruction support and assistance to individuals living in homes owned rented or leased by the individual or their legal representative. Services are designed to promote independence personal choice dignity community participation and progress toward individual goals.

1. Program Leadership and Operations

• Provide leadership and operational oversight for assigned Supported Living programs.

• Report directly to the Area Director and communicate regularly regarding program performance staffing quality financial results and operational concerns.

• Supervise coach and support Program Directors and schedulers establishing clear expectations and accountability.

• Establish program goals monitor progress and implement improvements to support operational effectiveness.

• Lead regular management meetings and maintain consistent communication across the program.

2. Quality of Services and Individual Support

• Routinely visit individuals homes to observe services interact with individuals served and gather feedback from individuals families guardians and staff.

• Ensure services reflect Dungarvins mission and values and promote dignity respect autonomy personal choice and independence.

• Monitor the quality of supports provided by Direct Support Professionals and ensure services align with individual support plans and applicable requirements.

• Partner with Program Directors to address service concerns behavioral support needs healthcare follow-up and other issues affecting individuals well-being.

• Promote community inclusion and support individuals in working toward their personal goals.

3. Staffing Scheduling and Workforce Management

• Provide oversight of schedulers and staffing operations to ensure appropriate coverage across assigned homes and programs.

• Ensure staffing schedules align with individual needs authorized service hours contractual requirements and applicable staffing ratios.

• Monitor staffing levels and work with Program Directors to maintain consistent reliable services in individuals homes.

• Promote a positive workplace culture focused on accountability teamwork communication and quality support.

4. Supervision Training and Employee Development

• Provide operational oversight of staff working in client homes through the Program Directors and established supervisory structure.

• Set clear performance expectations and ensure employees understand their responsibilities.

• Support Program Directors in addressing employee performance concerns corrective action and other personnel matters.

• Monitor training and certification reports to ensure required training is completed within established timelines.

• Promote leadership development staff engagement and retention throughout the program.

5. Regulatory Compliance Documentation and Quality Assurance

• Maintain working knowledge of applicable federal and Washington State regulations licensing requirements contractual obligations and Dungarvin policies.

• Ensure program operations and services comply with applicable regulations and company procedures.

• Ensure required documentation is completed accurately and within established timelines.

• Oversee preparation for internal quality reviews external audits state surveys and other compliance activities.

• Support investigations involving allegations of abuse neglect exploitation or other serious concerns ensuring appropriate reporting documentation and follow-up.

6. Financial Management and Budget Oversight

• Provide financial oversight for assigned programs and ensure operations remain within established budgets.

• Identify budget variances and implement appropriate strategies to improve financial performance without compromising quality of care.

• Work with Program Directors and schedulers to manage staffing resources efficiently.

• Ensure appropriate systems and processes support individuals financial needs and the timely management of expenses as applicable to the program.

7. Recruitment Retention and Performance Management

• Partner with recruitment and human resources teams to identify staffing needs and support timely hiring.

• Support employee retention through effective leadership communication coaching and recognition.

• Ensure employee concerns and performance issues are addressed promptly and consistently.

Qualifications :

What Makes You a Great Fit: 

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge skills and abilities needed for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Valid drivers license acceptable driving record and proof of current automobile insurance as applicable to the positions driving requirements.

• Must be at least 21 years of age.

• Demonstrated ability to support individuals with intellectual and developmental disabilities complex medical needs and/or challenging behaviors.

• Working knowledge of person-centered practices Positive Behavior Support and individual rights.

• Knowledge of applicable federal and Washington State regulations governing services for individuals with disabilities.

• Strong written and verbal communication skills including the ability to explain complex requirements clearly and effectively.

• Ability to manage multiple priorities resolve problems and make sound decisions.

• Demonstrated organizational analytical and financial management skills.

• Ability to work a flexible schedule including evenings weekends holidays and on-call coverage as program needs require.

Education and Experience

• A bachelors degree in a human services field such as healthcare social services education behavioral science or counseling from an accredited college or university is preferred.

• A minimum of five years of experience in developmental disabilities mental health or a related human services field is preferred or an equivalent combination of education and experience.

• At least two years of supervisory or management experience in a developmental disabilities or related human services setting is required.

• Experience overseeing multiple programs managing staff coordinating schedules monitoring budgets and ensuring regulatory compliance is preferred.

• Experience working with individuals with complex support needs and collaborating with state county and community agencies is preferred.

Additional Information :

Dungarvin believes that diversity and inclusion make our organization stronger. Together were working to create a culture that supports our employees and the people we serve. We are an equal opportunity employer. 

#EMWIJ

11/9

Remote Work :

No

Employment Type :

Full-time