Tennis Instructor

Job Title: Tennis Instructor

Department: Residential

Reports to: Tennis Director

Job Type: Non-Exempt

Arch Amenities Group

Wellness-driven. Hospitality-focused.

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.

The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

Job Summary:

The Tennis Instructor teaches tennis to members at all skill levels--from beginners to advanced players. In addition to lessons, the instructor may assist with pro shop operations and facility management.

Key Responsibilities:

• Assist in developing facility operations manuals, policies, and procedures.
• Report incidents or accidents to Tennis Director or Facility Manager.
• Support monthly client report development and submit paperwork/financial reports.
• Assist with facility maintenance, preventative maintenance, and repairs.
• Maintain monthly inventory of tennis supplies, equipment, and products.
• Write articles or press releases when applicable.
• Participate in staff meetings and training to understand services, products, and programs.
• Provide excellent customer service; monitor guest feedback and follow up on requests.
• Ensure facility access is limited to members and authorized guests; uphold guest policies and collect fees.
• Maintain deep knowledge of tennis game intricacies.
• Patrol and maintain cleanliness of courts and surrounding areas regularly.
• Manage court reservation system to ensure smooth traffic flow.
• Provide instructional services: private/semi-private lessons, small groups, clinics, team coaching, tactics, and strategy.
• Assist in coordinating social and competitive events, including tournaments.
• Implement tennis programs for adults and juniors.
• Oversee pro shop and retail functions, if applicable.
• Submit lesson and sales documentation to Tennis Director or Facility Director.
• Maintain up-to-date and attractive bulletin boards.
• Attend staff and facility meetings.
• Promote the facility and amenities to potential members.
• Perform other duties as assigned.

Qualifications:

• College degree or equivalent work experience preferred.
• Previous Tennis Pro experience preferred.
• Strong, experienced tennis player.
• Teaching certifications from USTA or USPTR preferred.
• Strong team player with excellent customer service skills and work ethic.
• Well-organized and able to manage multiple tasks simultaneously.
• Energetic, enthusiastic, motivational.
• Professional manner, discretion, and appearance.
• Excellent verbal and written communication skills.
• Proficient with computers and office equipment.
• Physical ability to stand for long periods, stoop, kneel, crouch, bend, walk, talk, and use hands.
• Awareness of proper body mechanics to prevent injury.
• Ability to lift up to 25 lbs.
• Flexible work hours including nights, weekends, and holidays.

Essential Function

Seldom

Occasionally

Frequently

Stationary Position -- Sitting or Standing

X

Active Position -- Walking, jogging, running

X

Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate

X

Climb/Balance -- Stairs, ladders, ropes, equipment, beams

X

Stoop/kneel/crouch or crawl -- Position self, move

X

Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information

X

See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more

X

Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.

X

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.

Responsibilities:

• Assists in the development of a comprehensive standard facility operations manual, including written policies and procedures for all facility services, administration, and maintenance using the Arch Amenities Group operations template.
• Reports any incidents or accidents to the Tennis Director and or Facility Manager.
• Assists in developing monthly client reports.
• Submits all paperwork and financial reporting, if applicable, in accordance with Arch Amenities Group policy.
• Assists in facility maintenance, routine preventative maintenance, and repair.
• Helps maintain a monthly inventory of supplies, equipment, and or products.
• Writes articles or press releases for the facility, when applicable.
• Understands the use and benefits of services, products, programs, and activities by participating in regularly scheduled staff meetings and training workshops.
• Provides excellent customer service and helps monitor guest feedback through the use of comment cards and other customer care techniques. Follows up on guest requests and comments.
• Helps ensure facility is accessed only by actual members and/or guests, and that it is safe and secure at all times. Helps uphold guest rule policy and collects all guest fees.
• Have a deep knowledge of the intricacies of the game.
• Maintains the cleanliness of the courts and surrounding areas by patrolling the courts several times daily.
• Follows the court reservation system to ensure a smooth and even flow of traffic on and off courts.
• Offers all instructional services including private and semi private lessons, small groups, clinics, team coaching, and tactics and strategy.
• Assists in the coordination of all social and competitive events including special tournaments.
• Implements programs for adults and juniors.
• Participates in overseeing all pro shop and retail functions, when applicable.
• Submits all lesson and /or sales forms to the Tennis Director or Facility Director.
• Attends staff and facility meetings.
• Promotes the facility and its amenities to potential members when applicable.
• Maintains an attractive, up-to-date bulletin board.
• Other duties as assigned

Qualifications:

• College degree or comparable work experience
• Previous Tennis Pro experience preferred
• Must be an experienced, strong, successful player
• Teaching certifications from USTA or USPTA
• Strong team player
• Excellent customer service skills and strong work ethic
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Energetic, enthusiastic and motivational
• Professional manner, discretion, and appearance
• Excellent verbal and written skills
• Proficient in appropriate computer skills and office equipment
• Ability to stand for long periods
• Awareness of proper body mechanics to prevent injury
• This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
• The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
• Ability to lift 25 lbs.
• Normal work hours: Varied to include nights, weekends, and holidays

Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.