Customer Service Representative

Overview The phone rings while you're checking in a golden retriever for his annual exam, a client walks in with a question about her cat's medication, and by the time you sit down, you've already helped three families and made someone's stressful morning a little easier. That's a normal shift as a Customer Service Representative at Northridge Veterinary Clinic. What You'll Help Make Possible A front desk experience that makes clients feel welcomed, heard, and never rushed. A lobby that stays calm and organized even when the phones are ringing and the schedule is full. Pet parents who leave feeling confident and cared for, whether they're here for a routine wellness visit or facing a difficult medical decision. Compassionate support for families during every stage of their pet's life, including those moments when a beloved companion is nearing end of life. A veterinary team that can focus on medicine because the front of house is running smoothly. What We're Looking For Required: 3-5 years of experience Comfortable communicating clearly and warmly with clients, in person and by phone Comfortable navigating digital systems and patient charts Able to provide compassionate support to clients during both happy and emotionally challenging visits Preferred: Comfortable multitasking while staying calm and present for clients and their pets Tech-savvy and confident navigating digital scheduling and records systems Schedule Full-time 10 hour day shifts Rotating Saturday schedule (hospital hours on Saturdays are 8:00 AM- 12:00 PM) No holiday shifts required Compensation $18.00 - $22.00 per hour, based on experience, skills and qualifications. Perks+Benfits Competitive pay based on experience Medical, dental, vision, and life insurance Free virtual mental health services for your household (ages 13+) Generous CE allowance + paid CE time Uniform allowance Pet care discounts for your personal pets PTO, floating holidays, parental leave, and military leave A robust Employee Assistance Program covering finances, wellness, and everything in between Access to Encore Vet Group's library of training, CE, and career development resources A 401(k) with up to 5% company match Check us out: Northridge Veterinary Clinic Pay Range USD $18.00 - USD $22.00 /Hr. #J-18808-Ljbffr Encore Vet Group