Specialist Donor Driver

Position SummaryUnder direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. Responsible for operating the mobile drive vehicle, loading and unloading supplies and transporting the mobile staff in a safe and efficient manner. The Specialist, Donor Driver plays an essential role in promoting and maintaining a collaborative and respectful team culture and contributes to a strong and engaging employee experience. The individual models teamwork, effective communication, and professionalism and fosters an environment where donors and colleagues feel safe, valued, and respected.ResponsibilitiesFollows all DOT guidelines when operating full-size commercial van/Promaster, and safely transports staff, supplies, and equipment.Loads/unloads supplies and performs set up at the mobile site, including technology systems and quality control.Performs donor screening (collects donor histories), mini-physical, and phlebotomy.Treats donors with customer service excellence, presenting a positive image. Responds to customer inquiries, requests, and complaints with a timely and complete response and escalates to leader when appropriate. Provides a service-centric donor experience by interacting with donors respectfully, compassionately, and professionally.May conduct automation (Alyx and/or Trima), including recognizing and responding to automation reactions. Recruits and converts donors for automation.Contributes to and upholds a positive team culture and employee experience by fostering teamwork, collaborating effectively, maintaining an encouraging environment, and by supporting coworkers through kind and respectful behaviors.Maintains product integrity and ensures proper identification of all donors, performs routine maintenance on equipment, and completes department records as needed. May prepare/pack units for transport.Observes donors for reactions, provides reaction care and assists other staff in handling reactions if needed.Rebooks donors for future donation appointments.May be subject to additional background checks as required by sponsor if asked to assist a mobile.Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classificationUnderstands and performs in accordance with all applicable regulatory and compliance requirementsComplies with all standard operating policies and proceduresQualificationsEducationHigh School Diploma requiredGED requiredExperience1-3 years relevant people facing experience preferredLess than 1 year job-related experience requiredKnowledge, Skills and AbilitiesKnowledge of standardized work routines and methods, general facts and information and/or the use of simple equipment, machines and materials. Knowledge is usually acquired through training on the job. requiredAbility to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals. requiredMust have basic mathematical aptitude and strong attention to detail. requiredAbility to apply judgment to written or oral instructions. requiredAbility to organize work to provide productive workflow. requiredAbility to provide a consistently positive donor experience through professional, empathetic donor-centric service. requiredAbility/desire to contribute to and uphold a positive team culture through respectful communication, behaviors, and collaboration requiredFlexibility to work independently, with a team, and adaptability to changing organizational and donor needs. requiredStrong communication skills, including the ability to respectfully provide and receive feedback to/from peers/donors/leadership. requiredAbility to work evening, weekend, and holiday hours. requiredAbility to learn/utilize computer applications as required to perform duties. requiredLicenses and CertificationsDL NUMBER - Driver License, Valid and in State requiredCargo certification requiredTools and TechnologyNavigation system. requiredPersonal Computer (desktop, laptop, tablet). requiredGeneral office equipment (computer, printer, fax, copy machine). requiredMicrosoft Suite (Word, Excel, PowerPoint, Outlook). requiredScreening equipment including: • Lancet • Sphygmomanometer (BP cuff) • Temperature probe • Hemoglobin analyzer requiredPhlebotomy collection equipment that may include blood mixer, Trima, Alyx required