Sales Operations Manager

Job Description

Job Description

Job Title: Sales Operations Manager Division: Precision Pulley & Idler (PPI)

F LSA: Exempt Grade: N/A

Job Status: Full Time Travel Required: 0-10%

Revision Date: July 23, 2026 Reports To: Director of Sales Operations

PURPOSE OF POSITION

The Sales Operations Manager leads the Inside Sales Representative Team, ensuring efficient processes and customer satisfaction. This role provides leadership, coaching, and direction for the ISR team while focusing on optimizing workflows, improving quote response times, and reducing errors. By leveraging data insights and business systems the Sales Operations Manager aligns operations with company goals, drives continuous improvement, develops and empowers team members to perform at their best, building a culture of accountability, collaboration, and customer focus while supporting PPI's growth and customer service objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

More specifically, the employee owner will:

• Lead the Team: Oversee the day-to-day operations of the Sales Operations team, ensuring efficient workflows, effective workload balancing, operational continuity, collaboration, and customer satisfaction.
• Strategic Leadership: Implement strategies to drive team performance in alignment with department goals, focusing on enhancing the customer experience, reducing errors, and improving quote response time.
• Performance Monitoring: Regularly review team and individual performance through established metrics and KPIs. Provide feedback, support, and opportunities for growth and development. Implement and oversee an incentive, recognition, and reward program.
• CRM Integration: Serve as the business owner for CRM and other sales operations systems, ensuring they are effectively utilized to improve workflows, customer interactions, reporting, and operational efficiency. Partner with IT and other stakeholders to identify opportunities for future enhancements
• Data-Driven Decision Making: Utilize data from the CRM and other internal systems to measure progress, track performance, support decision-making and drive continuous improvement in sales processes and customer interactions.
• Collaboration with Cross-Functional Teams: Work closely with other departments, including engineering, outside sales, product management, purchasing, and manufacturing, to resolve issues, address customer needs, and improve overall efficiency.
• Training and Development: Design and ensure delivery of training programs to enhance the skills of team members, particularly in areas related to quoting, upselling, product knowledge, and customer relationship management. Develop a career development program to ensure we always have team members prepared to take on new challenges. Foster an environment of continuous learning.
• Department Planning and Succession Planning: Maintain appropriate staffing levels by developing a formalized succession plan, ensuring bench strength, and proactively preparing for team member transitions resulting from planned or unplanned absences/departures, while focusing on career development to cultivate internal talent.
• Employee Empowerment and Support: Foster a supportive environment where team members are empowered to take ownership of their roles. Encourage open communication, provide the necessary resources, and create opportunities for professional development to ensure high levels of engagement and job satisfaction.
• Change Management: Support the broader organizational change initiatives, ensuring smooth transitions within the team and maintaining a positive, adaptive culture.
• Continuous Improvement: Regularly review and refine processes to drive improvements in team efficiency, customer satisfaction, and overall business performance.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
• Demonstrated leadership capabilities, including a servant leadership approach that emphasizes supporting and developing team members while driving results and fostering a high-performance culture.
• Ability to excel in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Strong attention to detail and organizational skills.
• Comprehensive product and system knowledge.
• Capacity to assimilate and recall extensive details, providing audience-specific context to facilitate outcome-oriented meetings.

EDUCATION – EXPERIENCE – COMPUTER SKILLS

• Ideal candidate would have a Bachelor’s degree (B.A) from a four-year college or;
• 5+ years related experiences and/or training; or
• Equivalent combination of education and experience in sales, customer service, manufacturing, or related field.
• Previous leadership, supervisory, coaching, training, or team development is highly desirable,
• Experience utilizing DRM systems, ERP systems, Microsoft Office Applications, and other business software to improve operational performance is preferred.

TRAINING – CERTIFICATIONS – LICENSES

COMPETENCIES

To perform this position successfully, an individual should demonstrate the following work competencies:

• Safety and Security - Observes safety and security procedures; Uses equipment properly.
• Problem Solving - Identifies and resolves issues in a timely manner.
• Communication Skills – Speaks clearly, listens and receives clarification, respond to questions.
• Dependability - Follows instructions, responds to management direction, and takes responsibility.
• Quality Assurance - Demonstrates accuracy and thoroughness.
• Ethics/Professionalism - Treats people with respect; Works ethically and with integrity.
• Organizational Support - Follows policies and procedures.
• Judgment - Exhibits sound and accurate judgment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel, and talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl, lift and or move up to 50 pounds, repetitively use right hand for simple/light grasping, repetitively use left hand for simple/light grasping, repetitively use right hand for firm/heavy grasping, repetitively use left hand for firm/heavy grasping, repetitively use right hand for fine dexterity, and repetitively use left hand for fine dexterity. Specific vision abilities include close, distance, color and peripheral vision, and the ability to adjust focus. Specific hearing abilities required by this job include the ability to hear customers and the ability to hear instructions from others.

ENVIRONMENTAL ADAPTABILITY

• While performing the duties of this job, the employee is in an office and training center setting.
• The noise level in the work environment is usually MODERATE.
• Employee is occasionally exposed to work near moving mechanical parts.
• Steel-toed shoes, safety glasses, and ear plugs are required in production areas and where posted.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Precision, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodations to qualified individuals with disabilities and encourage prospective and current employee owners to discuss potential accommodations with Precision, Inc.