Service Director

Service Director in Saint Louis, MO

Automotive Personnel , a leading national recruitment agency, is seeking on behalf of one of its clients, an energetic and experienced Service Director to lead a multi-store service operation for an esteemed, Family-owned auto group in St. Louis, MO . This pivotal role involves overseeing all aspects of the dealership’s service departments, ensuring exceptional customer satisfaction, driving profitable growth, and maintaining high standards of automotive repair and maintenance. The Service Director will motivate and manage a team of skilled Service Managers, technicians, service advisors, and support staff to deliver top-tier automotive services across a diverse range of vehicle brands, including BMW, VW, Hyundai, Kia, and Nissan . If you possess a passion for automotive excellence, leadership prowess, and a drive to elevate customer experiences, this is your opportunity to make a significant impact in a dynamic environment.

I- Duties: What you will be doing

· Lead and manage the five service departments for the Auto Group, setting strategic goals to enhance operational efficiency and customer satisfaction

• Oversee daily service operations, including vehicle diagnostics, repairs, oil changes, tire services, alignments, suspension work, brake repairs, transmission servicing, diesel engine repairs, shocks & struts, air brake systems, and auto body repairs
• Ensure all technicians adhere to safety standards and maintain high-quality workmanship through regular training and performance evaluations
• Develop and implement effective upselling strategies to maximize revenue while providing honest recommendations for vehicle maintenance and repairs
• Manage service writing processes, estimate preparation, and ensure accurate auto estimating for repairs
• Handle customer inquiries with professionalism and enthusiasm to foster long-term relationships and repeat business
• Oversee cash handling procedures and ensure compliance with dealership policies
• Coordinate with the parts department for the timely availability of parts needed for repairs and services
• Monitor key performance indicators such as productivity levels, customer satisfaction scores, and profitability metrics to drive continuous improvement

II- Experience and Skills

1. Hard Skills

• 5-10 years of Proven dealership experience with a strong background in multistore auto service management or automotive repair leadership
• Extensive knowledge of automotive diagnostics, mechanical systems, transmissions, oil changes, tire services, alignments, suspension systems, brake repair, diesel engines, shocks & struts, air brake systems, and auto body repair with the
• High volume service leadership experience with the following OEM brands ( Nissan, Kia, BMW, VW, and Hyundai)
• Hands-on experience working as a service technician or mechanic is highly desirable to understand technical challenges firsthand
• Demonstrated success in upselling services and automotive sales within a dealership environment
• Strong financial acumen and KPI-driven mindset
• Ability to thrive in a fast-paced, customer-focused environment
• Strong customer service skills with the ability to communicate technical information clearly and professionally
• Experience with auto estimating software and service writing processes
• Leadership skills to motivate teams while maintaining high standards of quality and efficiency
• Ability to handle cash transactions accurately and maintain detailed records

2. Soft Skills

• Highly organized and process-oriented
• Strong leadership and coaching skills through excellent communication
• Financially astute
• Technologically progressive
• Customer-focused
• Results-driven
• Adaptable and growth-minded
• Executive presence
• Leadership and accountability
• Emotional intelligence
•  Problem-solving ability
• Adaptability
• Sense of urgency
• Coaching and mentoring skills
• Strong communication
• Positive attitude
• High integrity

3. Dream candidate

• Currently manage high-volume dealership service departments
• Have strong financial and operational results
• Embracing technology and innovation
• Demonstrate exceptional leadership and people development skills
• Want to grow with a progressive, family-owned organization
• Are motivated by both performance and long-term opportunity

4. Our First 12-month Expectations (Success Metrics)

Within one year, this individual will be considered an exceptional hire if they achieve the following:

a. Operational Excellence

Establish disciplined control of labor hours, workflow, and technician productivity.

1. Exceptional Customer Experience
2. Elevate CSI and online reputation while reducing escalated customer concerns.
3. Industry-Leading Profitability
4. Position the department among the top performers in the group for gross profit and operational efficiency.

III - COMPENSATION & BENEFITS

1. Annual Salary: $150,000

2. Bonuses: Yes

3. Car : Yes

IV -  BENEFITS

a. Medical: Yes

b. Dental: Yes

c. Vision: Yes

d. 401K:  Yes

e. Relocation Assistance: Yes

f. Non-Monetary ( Long Tenure, incoming Company expansion )

All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

If you – or someone you know – is looking for a terrific opportunity with an industry leader, please get in touch with Automotive Personnel LLC at :