Desktop Support Technician

Desktop Support Technician

Overview

We are seeking a Desktop Support Technician to provide technical support to end users in both onsite and remote environments. This role requires strong customer service skills, hands-on technical support experience, and the ability to troubleshoot a variety of hardware, software, and connectivity issues. The ideal candidate is a team-oriented professional who can effectively communicate with users while resolving technical challenges in a fast-paced environment.

Key Responsibilities

• Provide desktop and technical support to end users via phone, remote sessions, and in-person assistance.
• Install, configure, maintain, and troubleshoot desktop hardware and software systems.
• Set up and deploy computer equipment, peripherals, and mobile devices.
• Diagnose and resolve operating system, application, printer, and workstation issues.
• Document, track, and manage incidents through a ticket management system.
• Assist with hardware replacements, system migrations, imaging, and deployment activities.
• Support user account management and basic access-related requests.
• Troubleshoot basic network connectivity issues and escalate complex problems when necessary.
• Maintain accurate inventory records for hardware and equipment.
• Follow established support procedures and service level expectations.

Required Qualifications

• 1-2+ years of hands-on desktop support, technical support, or help desk experience.
• Experience installing, troubleshooting, and repairing desktop systems in a Windows-based environment.
• Knowledge of hardware, software, printers, mobile devices, and workstation support.
• Basic understanding of networking concepts and connectivity troubleshooting.
• Experience working with incident or ticket management systems.
• Strong customer service, communication, and problem-solving skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Valid driver's license with the ability to travel locally as needed.
• Ability to lift and carry equipment and work in physically demanding positions when required.

Preferred Qualifications

• Experience supporting enterprise desktop environments.
• Familiarity with hardware deployment, imaging, system upgrades, and migration projects.
• Knowledge of user account administration and endpoint support processes.

Key Competencies

• Customer-focused mindset
• Strong verbal and written communication skills
• Team collaboration and interpersonal skills
• Attention to detail
• Troubleshooting and analytical thinking
• Willingness to ask questions and seek assistance when needed
• Adaptability and ability to learn new technologies quickly

Experience Level

Intermediate

Target Skills: Desktop Support, Technical Support, Help Desk, Troubleshooting, Hardware Support, Software Support, Windows Support, Workstation Deployment, Printer Support, Mobile Device Support, Network Connectivity, Customer Service, Installation & Configuration.

This is a Contract position based out of Louisville, KY.

The pay range for this position is $20.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Louisville,KY.

This position is anticipated to close on Sep 25, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.