General Manager

General Manager Overview As a SONIC Drive‑In restaurant General Manager, you will lead a team to deliver an exceptional customer experience. Your responsibilities include training and supporting staff, ensuring food is delivered cleanly and efficiently, and maintaining operational standards. Job Duties Manages, trains, monitors and coaches Crew/ Team members, Carhops and Skating Carhops Directs and assigns drive‑in restaurant employees as needed to ensure all aspects of food service meet operational standards Adheres to and monitors employee compliance of the drive‑in employee handbook, policies and practices Performs restaurant opening and/or closing duties Prepares employee work schedules; monitors and makes appropriate adjustments to restaurant staffing levels Monitors and maintains restaurant inventory levels. Places orders for food, paper and other supplies within cost control procedures Completes and maintains all drive‑in restaurant employment related records and payroll records Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times. Immediately and respectfully resolves guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints Interview and hire restaurant crew and management team members to achieve proper staffing levels Prepare all necessary operational reports. Develop appropriate action plans to resolve unfavorable financial and/or sales trends Develop and implement a marketing plan Requirements High school diploma or equivalent required. Advanced studies in business, restaurant management or related fields are preferred Minimum of two (2) years of restaurant management experience (QSR preferred), experience running shifts without supervision Required to work a minimum 5 day workweek with 4 closing shifts (or 4 day workweek guaranteed) including irregular hours, nights, weekends and holidays Knowledge of recruiting, interviewing and selection practices Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations Leadership and supervisory practices and skills; effective verbal and written communication skills Basic accounting and computer skills Ability to follow directions and work with autonomy once given directions; ability to multi‑task and successfully solve problems Problem solving, decision‑making and conflict‑resolution skills Willingness to abide by the appearance, uniform and hygiene standards at SONIC SONIC and its independent franchise owners are Equal Opportunity Employers. #J-18808-Ljbffr